Job Title:
Senior Business Analyst – Digital Identity & Salesforce
Location:
Brisbane CBD (Hybrid – 3 days in office / 60%)
Daily Rate:
$950 – $1,075 per day (inc. super)
, depending on experience
About the Prospect
We are currently partnering with a
leading Queensland State Government regulatory agency
to recruit an experienced
Senior Business Analyst
for a high-profile, strategic
Digital Identity & Verification initiative
.
This project involves modernizing secure customer access to digital services by integrating
Salesforce CRM
with
Queensland Digital Identity (QDI)
, identity broker services, and external vendor platforms.
Key Responsibilities
Elicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.
Map customer identity journeys, authentication/authorization workflows, and future-state process models.
Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.
Facilitate requirements gathering workshops and stakeholder alignment sessions.
Support end-to-end integration testing (SIT, UAT), defect triage, and business readiness/operational transition.
Non-Negotiable Requirements
To be successful in this role, you
MUST
demonstrate recent,



hands-on experience in the following:
Salesforce Platform Expertise:
Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.
Digital Identity & External Vendor Integration:
Proven, recent track record delivering
Digital ID / IAM projects
involving complex system integrations with
external identity providers or identity broker services
.
Highly Desirable Experience
Government Digital Identity Frameworks:
Familiarity with
Queensland Digital Identity (QDI)
,
myID
,
Relationship Authorisation Manager (RAM / QRAM)
, or the
Trusted Digital Identity Framework (TDIF)
.
Identity & Authentication Protocols:
Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.
Data & API Integration:
Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.
Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact your Redwolf + Rosch Recruitment Consultant
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📌 Business Analyst (Queensland)
🏢 Redwolf + Rosch
📍 Queensland