About BLANC
BLANC is an award-winning cosmetic and skin clinic known for our subtle, discreet, and highly personalised approach to aesthetics.
We provide advanced skin treatments, cosmetic aesthetics, body sculpting, and luxurious facial experiences—focused on natural-looking results and world-class care.
Key Responsibilities
Independently lead clinic operations as the operational owner of day-to-day performance and service delivery
Manage the whole clinic team (front-of-house and clinical) to improve workflow efficiency, service consistency, and team execution
Improve accountability and efficiency within the team through explicit standards, performance routines, and practical process improvements
Own clinic capacity management to protect client experience and clinician time (without being responsible for individual patient scheduling)
Responsible for People and Culture, including team performance management, coaching, capability uplift, and maintaining a high-trust, high-standard culture
Recruit, select, onboard, and develop appropriate staff to scale the clinic and meet demand
Support roster planning and operational communication to ensure stability, coverage, and delivery readiness
Provide leadership escalation support and handle client enquiries and concerns with professionalism, calm, and discretion
Maintain clinic presentation, cleanliness, and premium brand standards
Ensure operational governance: clinic policies, procedures, and compliance practices are followed consistently
Liaise with brand representatives to arrange professional development opportunities for the team and support structured training pathways




Contribute to operational planning and growth initiatives in partnership with the owner and director
Commercial and Financial Accountability (P&L;)
Drive revenue generation and operational levers that improve conversion, retention, and treatment journey outcomes
Own budgets and cost control across clinic operations
Provide full P&L; accountability for clinic operational financial performance and efficiency
Monitor performance, identify leakage, implement corrective actions, and drive continuous improvement in financial and operational results
Ensure operational decisions balance quality of service, productivity, and profitability
About You
You are an autonomous, end-to-end operations leader with a strong track record of improving systems, strengthening governance, and delivering measurable performance outcomes.
You bring executive-level people leadership, can scale teams through hiring and capability uplift, and hold strong financial discipline with clear ownership of P&L.;
You are commercially minded, structured, and confident making operational decisions that drive both service excellence and financial results, while maintaining a premium client experience and a respectful, accountable team culture.
What We Are Looking For
Demonstrated experience in operations management, practice or clinic management, or senior service leadership with full operational accountability




Proven ability to lead and coordinate the whole team end-to-end to improve workflow efficiency and service consistency
Strong autonomy: comfortable operating with freedom to make decisions and deliver results without close supervision
Track record of improving accountability, processes, governance, and operational efficiency
Strong people leadership capability including coaching, performance expectations, workforce capability uplift, and culture leadership
Proven recruitment and scaling experience: identifying capability gaps, hiring appropriately, and building team capacity
Financial leadership capability: revenue drivers, budgeting, cost control, and practical P&L; ownership
Excellent communication skills and premium standards in stakeholder and client interactions
Key Selection Criteria
Evidence of independent, end-to-end accountability for operational performance in a clinic or comparable service environment
Proven ability to improve accountability and efficiency across teams through systems and performance routines
Demonstrated recruitment and workforce scaling capability
Strong governance and compliance mindset translated into practical clinic operations
Clear P&L; and financial discipline experience: driving revenue, managing budgets, and controlling costs
People and Culture leadership capability, including performance coaching and capability development
Discreet, calm, and professional leadership with consistent premium client outcomes
Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for BLANC.

📌 Operations Manager (Full Time) (Perth)
🏢 BLANC SKIN
📍 Perth