Administration & Customer Service Coordinator
Electrical Contracting | Full-Time | Office-Based
We're looking for an experienced, organised and proactive
Administration & Customer Service Coordinator
to join our electrical contracting business.
This is a hands-on, office-based role suited to someone who enjoys being at the centre of a busy service business — speaking with customers, coordinating technicians, managing schedules, processing invoices and making sure the day-to-day administration of the business runs smoothly.
You'll be joining an established electrical contracting company with a busy team of electricians and apprentices delivering electrical, solar, air conditioning and associated services.
The Role
Your day-to-day responsibilities will include:
Answering incoming calls and providing professional, friendly customer service
Responding to customer enquiries by phone and email
Booking jobs and coordinating appointments
Scheduling and allocating work to electricians and apprentices
Communicating with technicians throughout the day regarding jobs and schedule changes
Keeping customers updated on bookings, technician arrival times and job progress
Creating and maintaining customer and job records
Processing completed jobs and preparing invoices
Following up outstanding information required for invoicing
General office administration and data entry
Assisting with documentation, purchase orders and supplier information
Supporting the wider office and management team as required
Helping identify ways to improve our administrative systems and customer experience
About You
We're looking for someone who can take ownership of their responsibilities and work confidently in a fast-moving environment.
To be successful, you will need:
Previous experience in an administration,



customer service or office coordination role
Strong verbal and written communication skills
Excellent organisation and time-management skills
Confidence speaking with customers over the phone
The ability to prioritise multiple jobs and changing requirements throughout the day
Strong attention to detail, particularly when processing job information and invoices
Good general computer skills and the ability to learn new systems quickly
The ability to work independently while also being part of a team
A proactive approach — you notice what needs doing and get on with it
Experience working for an
electrical, plumbing, air conditioning, construction or other trade-services business
would be highly regarded, but it is
not essential
. We are more interested in finding someone with strong administrative experience, the right attitude and the ability to learn our industry.
Experience with job-management or CRM software would also be advantageous.
Classification & Experience
The position requires someone capable of performing administrative duties consistent with
Level 3 of the Clerks – Private Sector Award
, including working with a reasonable level of autonomy, applying administrative experience and judgement, and taking responsibility for a broad range of clerical and administrative tasks.
Previous administrative experience is therefore required.
What We Offer
A permanent role with an established and growing electrical contracting business
A varied position where no two days are exactly the same
A supportive, team-focused office environment
The opportunity to become an important part of the day-to-day operation of the business
Training in our systems and the electrical/trade-services industry
Opportunities to develop your responsibilities as the business grows
Extra benefits and incentives available based on individual and business performance

📌 Administration (Queensland)
🏢 All Sunshine Electrical
📍 Queensland