Your Next Opportunity
Campbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is growing. We are looking for an IT Service & Support Desk Technician to join our team at our Norwest Head Office.
What you will do
Provide first‐level technical support for hardware, software, and IT services
Log, track, and resolve service requests and incidents using ITSM tools
Troubleshoot PCs, printers, mobile devices, and peripherals
Ensure all incidents are documented and resolved within SLAs
Assist users with IT‐related queries and troubleshooting steps
Provide guidance on software applications, system navigation, and best practices
Deliver basic IT training for new employees and existing staff as required
Gather user feedback and report recurring issues to improve service quality
Support user account management, password resets, and access control
Assist in deploying and configuring IT equipment, including PCs, laptops, and mobile devices
Maintain IT inventory and asset tracking records
Monitor system performance and escalation issues proactively
Enforce IT security protocols, including password policies and data protection measures
Ensure compliance with IT policies, procedures, and regulatory requirements
Assist with basic endpoint security management, including antivirus updates and patching
Identify and report potential security threats or vulnerabilities
Maintain accurate documentation for troubleshooting guides, IT processes, and user manuals
Identify recurring issues and suggest improvements to reduce IT service disruptions
Support IT projects, upgrades, and rollouts as needed
Stay up to date with emerging IT trends and best practices




About you
Experience in IT support, service desk, or help desk roles
Experience troubleshooting Windows and Mac operating systems, Office 365, and network connectivity issues
Familiarity with ITSM tools, ticketing systems, and remote support technologies
Experience configuring and deploying IT hardware and software
Exposure to cloud‐based applications and mobile device management is advantageous
Robust understanding of desktop support, system administration, and endpoint management
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
Awareness of cybersecurity best practices and IT security protocols
ITIL knowledge or certification in IT service management (preferred, but not mandatory)
Friendly and approachable, with a strong customer service mindset
Detail‐oriented, with a focus on accuracy and efficiency
Proactive and solution‐focused, always looking for ways to improve IT support services
Strong problem‐solving skills, with the ability to think critically under pressure
Highly organised, able to manage multiple tasks and priorities
Team player, with excellent communication and collaboration skills
What's on offer
When you join our team, you'll be part of a supportive culture that values your wellbeing, growth, and work‐life balance.
We Offer




Secure underground parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Outstanding retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching
Annual nutrition and fitness check‐ins
Help with financial planning
A referral bonus when you bring a friend on board
About Us
At Campbell Property Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.
Our Businesses Include
Clarendon Homes – award‐winning, innovative homes across QLD and NSW
Domaine Homes – affordable, stylish homes designed for contemporary families
CPG Estates – developing vibrant, sustainable communities
Loan Market Elevate – expert financial solutions to support our customers' property journeys
With over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.
At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported, and we are proud to be an equal opportunity employer.
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📌 It Service & Support Desk Technician (New South Wales)
🏢 Clarendon Homes
📍 New South Wales