About the Role
As our
Customer Service Coordinator
, you'll be at the heart of our day-to-day operations, helping turn customer requirements into seamless outcomes for growers and agribusinesses who rely on Polytex to protect their produce.
This is a varied, fast paced and highly collaborative role where no two days are exactly the same. Working closely with our Sales, Production and Logistics teams, you'll help keep everything moving smoothly — from the initial quotation right through to manufacturing and dispatch of our produce protection products.
What you'll be doing
Preparing customer quotations —
you'll help put together accurate, professional quotes that give out customer confidence from the very first interaction.
Managing client data with care —
gathering and maintaining accurate customer information so every document and record reflects the professionalism Polytex is known for.
Being a trusted local contact
—
acting as a secondary point of contact for customer inquiries, helping resolve issues quickly and keeping customers feeling supported.
Championing data quality
—
playing a key role in keeping our CRM and order processing platforms clean, consistent and reliable, so the whole team can work with confidence.
Connecting the dots across teams
—
liaising with Sales, sending dispatch notifications once Logistics confirms pickup, and recording proof of delivery (PODs), so customers are always kept in the loop.
Delivering insights through reporting
—
preparing regular sales reports that help the business understand performance and plan ahead.
Jumping in where needed
—
supporting the Sales team with ad-hoc tasks, because you're the kind of person who's happy to help wherever it's needed.
Keeping our tools sharp
—




maintaining pricing and support tools so accurate information is always at the Sales team's fingertips when they need it most.
What We're Looking For
Customer service experience, with a knack for juggling priorities without dropping the ball on quality.
Confident communicator, both written and verbal, with an eye for accurate documentation.
A natural relationship-builder, equally comfortable with customers and colleagues.
Cool under pressure, with solid time management to match our fast pace.
Sharp attention to detail — little things don't slip past you.
Comfortable with Microsoft Office Suite.
Experience with NetSuite and HubSpot CRM is a bonus, not a must.
What's In It for You?
A supportive, down-to-earth culture built on teamwork, excellence and continuous improvement — where your contribution genuinely matters.
Real career development, with ongoing training and on-the-job learning to help you grow your skills over time.
A varied, engaging role alongside a passionate Sales team that's driving Polytex forward to its next chapter.
The chance to be part of a purpose-driven, family-owned business, in a role where your work has real, visible impact.
Access to an Employee Assistance Program (EAP), because we care about your wellbeing as much as your work.
The opportunity to make a genuine contribution to business growth and innovation — and be recognised for it.
About Polytex
Polytex is an Australian manufacturing business built on a straightforward purpose: to protect what Australia works for — what it grows, stores and builds, on farm and on site.
We back that with unrivalled product knowledge, honest advice, and a commitment to finding the right solution rather than the quick one.
Apply now
or
contact
••••@polytex.net.au
for more information.

📌 Customer Service Coordinator (Wagga Wagga)
🏢 Polytex
📍 Wagga Wagga