Help Patients Smile Brighter Through Smarter Payment Solutions
At DentiCare, we
make dental care more accessible and affordable for Australians.
Our purpose is simple and powerful:
Brighter Smiles. Smarter Payments.
We're now looking for a
Payment Solutions Specialist
who brings empathy, confidence, and commercial awareness to every customer conversation.
This is a role where how you show up matters as much as what you deliver.
About the Role
As a Payment Solutions Specialist, you'll support customers who are navigating payment commitments for essential dental care. Your role is to listen, assess, guide, and agree on practical payment solutions that work for both the customer and DentiCare.
This is not a hard‐collections role.
It's about education, trust, accountability, and outcomes.
What You'll Be Responsible For
Engaging with customers via phone and digital channels to discuss payment solutions
Understanding individual circumstances and recommending appropriate, compliant options
Setting up and managing payment arrangements with clarity and care
Explaining payment terms, expectations, and next steps in plain language
Maintaining accurate and audit‐ready records across systems
Balancing customer experience with commercial and performance outcomes
Contributing to a positive, high‐performance team culture aligned to DentiCare values




What We're Looking For
You don't need to come from dental or finance but you do need to care about people and outcomes.
Solid communication skills confident, professional, and customer focused
Experience in customer service, payments, collections, credit, or call centres (preferred)
High emotional intelligence and empathy for sensitive conversations
Calm, solution‐focused approach under pressure
Strong attention to detail and process discipline
Ability to work to KPIs while still doing the right thing by customers
Why Join DentiCare?
Purpose‐led organisation your work genuinely helps people access essential care
Competitive salary package with earning potential
Structured onboarding, coaching, and ongoing development
Clear performance expectations and meaningful recognition
Supportive leadership with a strong focus on teamwork
Modern systems, strong compliance framework, and continuous improvement mindset
A collaborative, values‐driven culture built on respect, integrity, and growth
Want to Learn More About DentiCare?
Discover how we're helping Australians access essential dental care through smarter, fairer payment solutions.
Visit our website to learn more about our purpose, values, and the impact we make every day.
Learn more at

📌 Payment Solutions Specialist (Gold Coast)
🏢 DentiCare Payment Solutions
📍 Gold Coast