Responsibilities
Oversee the Operations team, ensuring deadlines are met, tasks are executed, and coordination is maintained
Support continuous business improvements
Review operations procedures
Implement changes
Ensure adherence to operations procedures
Provide guidance to employees
Handle exception requests
Refer more complex problems to a senior manager
Resolve day-to-day problems and execute deliverables within the business unit
Provide functional expertise knowledge to projects or initiatives relating to the business unit
Manage team workload and provide general oversight and direction to the team
Maintain internal, operational, and financial controls and operate within risk appetite of the business unit
Review processes to ensure efficiency and implement process improvement opportunities
Managerial Responsibilities
Chance & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement




Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
People Manager & Coach: Knows and develops team members through coaching and feedback
Financial Steward: Manages expenses and demonstrates an owner's mindset
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines
Skills
Attention to Detail
Collaboration
Customer Service Management
Customer and Client Focus
Fraud Management
Active Listening
Administrative Services
Business Operations Management
Data Collection and Entry
Quality Assurance
Client Management
Coaching
Performance Management
#J-*****-Ljbffr

📌 Assistant Vice President, Securitisation Operations, Global Treasury & Merchant Operations, Syd[...] (New South Wales)
🏢 Bank Of America
📍 New South Wales