Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.
Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.
As a member of the Lineage team, you are a critical link in the food supply chain.
The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly **** team members.
Customer Care Representative, Dandenong South
We are now looking to appoint a Customer Care Representative at our Lyndhurst facility in Dandenong South, Melbourne - a pivotal role that sits at the heart of our operations, customers and commercial success.
The Opportunity
As the first point of contact for our customers, you will help deliver a seamless, professional and solutions focused experience.
This is more than just answering calls - you will create trusted relationships, solve problems proactively and work closely with operations, transport and logistics teams to ensure we deliver on our commitments.
You'll thrive in this role if you enjoy being the connector between customers and operations, take pride in accuracy and genuinely care about delivering great service.
What You'll Be Doing
Acting as the primary contact for customer enquiries and issue resolution
Coordinating closely with site operations, transport and logistics teams
Managing customer bookings, orders and inventory enquiries
Ensuring accurate data entry across WMS/TMS and internal systems
Preparing customer reports (KPIs, billing, stock reporting)
Identifying recurring issues and helping drive process improvements
Supporting invoicing and account verification processes




Your success will be measured by customer satisfaction, responsiveness, accuracy and your ability to develop productive working relationships across the site.
What You'll Bring
Experience in a Customer Service, Customer Care or similar role (logistics, warehousing or supply chain experience highly regarded)
Confidence managing multiple stakeholders in a fast-paced environment
Impressive problem-solving and organisational skills
High attention to detail and data accuracy
Proficient IT capability (Microsoft Office; exposure to WMS/TMS advantageous)
Most importantly, you align with our values: Safe.
Trust.
Respect.
Innovation.
Bold.
Servant Leadership.
Lineage is dedicated to building a diverse, inclusive and authentic work workplace and encourages applicants from all backgrounds to apply.
Why Lineage?
Lineage is more than just a cold storage logistics business.
We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.
In recognition of the company's leading innovations, Lineage was recognized as the No 1.
Data Science company on Fast Company's annual list of the World's Most Innovative Companies in ****, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
Working at Lineage is not just a job – it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.
As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
#J-*****-Ljbffr

📌 Customer Care Representative (Melbourne)
🏢 Lineage Logistics
📍 Melbourne