ServiceNow Functional Consultant
12-Month Contract | Hybrid | Canberra
We are looking for an experienced
ServiceNow Functional Consultant
to join a large-scale transformation program.
About the Role
You'll work closely with business stakeholders to understand their needs, translate requirements into practical ServiceNow solutions, and provide functional direction to developers throughout delivery.
This is a
client-facing consulting role
suited to someone who can take ownership, communicate confidently and turn business problems into effective ServiceNow solutions.
Key Responsibilities
Engage with business stakeholders and lead requirements/discovery workshops
Translate business requirements into ServiceNow functional designs
Develop user stories, acceptance criteria and process documentation
Perform hands-on ServiceNow configuration where required
Provide functional guidance to ServiceNow developers
Review configuration and development against agreed designs
Support testing, defect investigation and resolution
Work collaboratively with architects, developers, BAs, testers and other delivery teams
Provide practical recommendations and challenge requirements where appropriate
Required Experience
Strong ServiceNow implementation experience across
one or more
of:
HR Case Management / HRSD
HR Journey / Journey Management
Workplace Health & Safety
Contract Management
Experience must include
functional design, configuration and implementation
, not just operational or end-user experience.
What We're Looking For
Strong experience as a ServiceNow Functional Consultant or similar
Strong requirements gathering and process design skills
Hands-on ServiceNow configuration experience
Experience facilitating workshops and solution design sessions
Ability to communicate technical concepts clearly to business stakeholders
Experience providing functional leadership to developers
Solid analytical and problem-solving skills
Excellent written and verbal communication
Strong consulting, ownership and stakeholder management skills
Location & Eligibility
Canberra preferred
Melbourne candidates considered, with travel to Canberra likely required
Australian Citizenship mandatory
Baseline Clearance preferred
Must be able to meet applicable security and background-check requirements
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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