Overview
Position Summary/Objectives of Incumbent: The purpose of this position is to attend to customer needs by directing the activities of field service personnel and following up opportunities, and to carry out service of equipment, after hours service, commissioning and service contracts.
Key Responsibilities
Carry out commissioning, service contracts and participate in the after hours call out roster to deliver service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
Ensure field personnel are equipped with tools and documentation in order to perform their functions.
Ensure despatching and scheduling of calls is provided to all field personnel.
Respond to customer requests for quotation or service advice within a timely manner.
Assist field personnel in situations of technical difficulty.
Support field personnel in the execution of their admin functions such as paperwork.
Take all necessary steps to ensure OH&S; requirements are adhered to.
Promote Vertiv's Service capability at all opportunities to gain additional business.
Seek out additional business by direct representation to prospective customers.
Conduct site inspections and adhoc checks on personnel to ensure Customer Engineers are performing to company expectations and meeting our clients needs.
Recommend training, either technical or customer service, of field staff.
Manage the staff in the field with the most efficient manner ensuring all legal obligations and humane considerations are met in the process.
Appraise staff on an ongoing basis and regularly review performance with subordinates.
Conduct cyclic counts to ensure correct levels of van stock and warehouse.
Co-ordinate customer requirements with availability of field staff for site commissioning.
Report to management the current project status when necessary.




Ensure field service personnel presentation meets company standards.
Ensure timesheets are filled out correctly, signing and forwarding to Manager for countersigning before sending to pay office by due date with the accompanying support documentation if required e.g.: Doctors Certificate.
Liaise with Technical Support Group to assist field personnel with technical issues.
Provide Business Development Support to the region, aiming to grow contract business for both Thermal and Power Services.
Continuous Improvement
To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.
To ensure that the Sales Department is made aware of all recent sales opportunities and prospects, and to work closely with them in achieving this business.
WHS, Environment & Quality
Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace
Employees reporting to Incumbent
Nil
Main contacts within Company
Other Customer Engineers – Power
Service Supervisor – Power
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance
Main contacts outside the Company
Customers
Product Suppliers
Contractors
Vertiv Partners
Education/Qualification
Electrical/Electronics Trade Certificate (ideally)
Relevant State-based Electrical Licence
Specialist Knowledge
Commercial acumen
Technical knowledge in data centres, telecom, commercial & industrial or similar industries
Practical Experience
Proven track record within the power industry as a service technician
Proficiency in Microsoft Office
Personal Characteristics
Excellent communication, inter-personal and problem solving skills
Learning agility
Interpersonal skills
Ability to work collaboratively in a team environment
Ability to multitask and priorities workloads
Negotiation & influencing skills
Computer literacy at an intermediate level
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📌 Field Service Supervisor Power Nsw (New South Wales)
🏢 Vertiv
📍 New South Wales