Location: Carlisle (Rural)
Salary: £26,000 - £28,000 per annum (dependent on experience)
Job Type: Full Time
Contract Type: Permanent
Hours: 40 hours per week, Monday to Friday
Overview
NXT Recruitment is working in partnership with a well-established and highly respected business to recruit a Customer Care Assistant.
This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional customer service.
Whether you already have customer service experience or are looking to develop your career through a trainee pathway, full training and ongoing support will be provided.
The successful candidate will act as the first point of contact for customers, taking ownership of enquiries, resolving issues efficiently, and working closely with internal departments to deliver an outstanding customer experience.
Key Responsibilities
Act as the first point of contact for customer enquiries via telephone and email
Manage customer queries from initial contact through to resolution
Follow up on outbound customer communications
Manage shared mailboxes and ensure all enquiries are responded to within agreed service levels
Liaise with internal departments to resolve customer issues efficiently
Investigate and manage customer discrepancies




Resolve customer queries at the first point of contact wherever possible
Produce customer reports accurately and within required deadlines
Maintain accurate records of all customer interactions and case updatesDeliver a consistently high standard of customer service while building positive customer relationships
Requirements
Previous customer service or customer-facing experience is preferred
Excellent written and verbal communication skills
Professional and confident telephone manner
Strong problem-solving skills with the ability to prioritise and resolve issues effectively
Highly organised with excellent attention to detail
Ability to manage multiple tasks within a fast-paced setting
Positive attitude with a customer-focused approach
Ability to communicate effectively with customers and colleagues at all levels
GCSEs (or equivalent), including English and Maths
Experience using CRM or customer management systems
NVQ or equivalent qualification in Customer Service or a related discipline
NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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📌 Customer Care Assistant (New South Wales)
🏢 NXT Recruitment
📍 New South Wales