Outdoor Connection Partners was founded in **** by two outdoor enthusiasts with a combined 50+ years of industry experience and a shared vision: to create opportunities for everyone to enjoy the great outdoors.
We live by four values that shape how we work and how we treat each other:
Say it how it is — honesty over politeness
Treat it as if it is yours — ownership in everything we do
Don't screw the customer — long-term relationships beat short-term wins
Smell the roses — enjoy the ride
Demand for one of our brands, Jobe Watersports (jobesports.com.au) is growing fast, and we're looking for a Customer Service Specialist to join our young, ambitious team. If you're passionate about delivering great customer experiences and always looking for smarter ways to do things, we want to hear from you.
You'll own the customer experience at Jobe Watersports — the trusted voice of our brand across both our direct-to-consumer and wholesale channels. This is a hands-on role across three core areas:
Customer Service (DTC & B2B)
Be the first point of contact for inbound customer enquiries across both DTC and B2B channels
Handle product questions ("what gear do I need?"), shipment tracking, warranty claims, and returns submissions
Manage enquiries and customer pipelines in HubSpot, ensuring every conversation is logged, actioned, and resolved
Build strong relationships with wholesale accounts and end consumers alike, representing the Jobe brand with energy and care
Process and manage sales orders end-to-end in Cin7, from entry through to dispatch
Maintain accurate CRM records and customer data within Cin7
Safeguard stock integrity by ensuring orders, allocations, and inventory movements are recorded correctly
Partner with sales and finance to resolve order, pricing, or invoicing queries




Work closely with our third-party logistics partner to drive operational excellence across pick, pack, and dispatch
Monitor on-time dispatch performance and proactively resolve fulfilment issues
Liaise with freight carriers on shipment tracking, delivery exceptions, and claims
Support stock control activities including cycle counts, inbound receipts, and stock reconciliations
You're a natural communicator who thrives on solving problems and making customers feel heard. You're equally comfortable jumping on a phone call, drafting a clear email, or coordinating behind the scenes to get an order out the door. You take ownership, you ask for help when you need it, and you're not afraid to roll up your sleeves.
What you'll bring:
Ability to process responses to customer enquiries quickly and accurately
A proactive, collaborative, and resourceful mindset — you seek assistance when needed and share knowledge freely
Excellent verbal and written communication skills
Solid coordination skills, with experience working across sales, operations, and warehouse teams
Excellent organisational and time management skills, with the ability to juggle competing priorities
Experience with the Microsoft Suite, Xero, HubSpot and Cin7 (DEAR) is highly regarded
TAFE Certificate IV in Business (Administration) or Bookkeeping & Accounting (or equivalent experience)
Competitive base salary — $65,000 to $75,000 depending on experience
Direct line to leadership — report to our young, dynamic GM
Flexibility that works for you — work-from-home options and flexible hours available; we're open to shaping the right arrangement to attract the right person
Full-time preferred (38 hours per week), but part-time will be considered
Easy commute — close to train and bus links
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📌 Customer Service Specialist (New South Wales)
🏢 Outdoor Connection Partners
📍 New South Wales