IT Telecomms System Administration Sydney Contract or Temp Hybrid Working Arrangements Sydney Based 9-month contract with potential extension We are seeking an experienced Application Support Analyst to join a team-oriented Support Escalations team within a growing technology environment.
This is a hands-on, client-facing role focused on troubleshooting business-critical applications, managing incidents and supporting customers and end users.
About the Role Manage and resolve L1/L2 application incidents and service requests within SLA.
Troubleshoot application issues using SQL, logs, monitoring tools and system analysis .
Provide client and end-user support, guidance and training .
Monitor application health, performance and availability.
Work closely with engineering, infrastructure, database, network and vendor teams to resolve complex issues.
Maintain knowledge base articles, documentation and support processes.
Identify opportunities for process improvement and automation .
About You We're looking for someone with:



2+ years' experience in application/software support.
Experience supporting web-based applications, SaaS platforms and integrated systems .
Strong SQL skills, ideally with PostgreSQL and/or Oracle.
Experience with APIs and multi-tenant environments .
Strong customer-facing and communication skills, including experience training users .
Experience with Zendesk or similar ticketing platforms .
Strong troubleshooting and problem-solving skills.
Experience working to SLAs and managing incidents .
Desirable: ITIL certification, Azure/AWS experience, or exposure to Java, Angular or React.
What's on Offer?
9-month fixed term contract with strong potential for permanency.
Hybrid working — 2 days per week in Sydney .
Hands-on exposure to SaaS, SQL, APIs and cloud technologies .
Rostered after-hours support as part of the wider team.
Please note only Australian Citizens or Permanent Residents for this position.

📌 Application Support Analyst (New South Wales)
🏢 FourQuarters Recruitment
📍 New South Wales