Branch Manager – Operations & Sales Focus
Empire Office Furniture is Queensland's leading office furniture retailer servicing many high-profile corporate organisations, government departments, local and regional business customers. This Australian owned and operated company has a great reputation in successfully providing quality workstations, seating and furniture for over 40 years. We operate eight retail stores across Queensland and NSW.
The Role:
We're seeking a
hands-on Branch Manager
to lead our
Mackay team
, with a focus on
operational efficiency, team leadership, sales performance and process compliance
. Reporting to the Branch Operations Manager, this is a great opportunity for experienced
managers
with an operations focus looking for better work/life balance (
no weekends
) and a fresh industry challenge.
We're open to strong people leaders from outside the industry who thrive on accountability, problem-solving, and building high-performance teams.
Key Responsibilities:
Oversee daily branch operations across showroom, warehouse, logistics and admin
Coordinate staffing, resource allocation, and scheduling to maximise workflow efficiency
Ensure operational compliance with company procedures and safety standards
Monitor inventory levels, manage stock movement,



and maintain accurate reporting
Lead and support commercial fit-outs and delivery logistics
Drive the implementation of corporate strategies and continuous process improvement
Coach and manage team performance with clear KPIs and accountability
Engage in sales activity, customer interactions and showroom presentation as needed
Take full responsibility for branch-level reporting, budgeting, and operational metrics
What You'll Bring:
Proven experience in operations, retail or branch management
Strong leadership and communication skills – able to manage, train and hold a team accountable
A practical, hands-on approach to solving problems and improving processes
Organised, detail-focused and confident working with systems and reports
A willingness to learn and adapt — furniture industry experience is outstanding but not essential
A customer-first mindset and ability to juggle competing priorities in a busy environment
Demonstrated ability to communicate with a wide range of stakeholders including customers, team members, suppliers, and head office?
If you're ready to lead a high-performing branch and thrive in a structured, operational role — we'd love to hear from you.

📌 Branch Manager (Queensland)
🏢 Empire Office Furniture
📍 Queensland