Casual Receptionist / Administration Assistant
Little TheraPeas is looking for a warm, highly organised and proactive Receptionist / Administration Assistant to join our growing team at our Little Mountain clinic.
This role would suit someone with previous allied health administration experience who understands that great administration is about much more than answering phones. You will be an important point of contact for our families, support our therapists behind the scenes, and help keep the day-to-day operations of a busy allied health practice running smoothly.
We are looking for someone who can confidently take ownership of their responsibilities, manage competing priorities and notice what needs to be done without always needing to be asked.
About Little TheraPeas
Little TheraPeas is an occupational therapy and speech pathology practice supporting children, adolescents, adults and families across the Sunshine Coast.
Our team is known for providing family-centred, ethical, evidence-informed and individualised services, with a strong focus on genuine relationships and meaningful outcomes.
Alongside our clinical services, we provide career development for therapists across Australia and host the Paediatric Occupational Therapy Conference Australia (POTCA). This means the administration role offers plenty of variety beyond traditional clinic reception.
About the Role
This is a casual, on-site position based at our Little Mountain clinic, approximately ***** hours per week.
Current anticipated hours are:
Wednesday: 9:15am–4:15pm
Two afternoons per week: 1:40pm–4:40pm
Specific days and hours will be confirmed closer to commencement and may vary from time to time based on business needs. There may also be opportunities for additional hours or alternative shifts as required.
As one of the first points of contact for our families, you will play an important role in making people feel welcomed,



supported and confident in their interactions with Little TheraPeas. You will also work closely with our Practice Manager, Director and clinical team to keep our systems, schedules and administrative processes running effectively.
Key Responsibilities
Your responsibilities will include:
Answering phones and responding to client and general enquiries
Managing incoming emails and correspondence
Managing therapist calendars, appointments and client bookings
Managing clinic waitlists and following up prospective clients
Completing new client intake calls and supporting client onboarding
Preparing NDIS service agreements and associated administrative documentation
Processing invoices and supporting day-to-day billing administration
Following up outstanding reports, documentation and administrative requirements
Maintaining accurate and up-to-date client records within Zanda
Supporting therapists with day-to-day administrative requirements
Handling sensitive client information appropriately and maintaining confidentiality
Assisting with social media and marketing administration
Supporting administration associated with our professional development events and Paediatric Occupational Therapy Conference Australia
Assisting with other general clinic administration as required
About You
We are looking for someone who:
Has previous administration or reception experience, ideally within an allied health or healthcare setting
Has an understanding of the NDIS and the administrative processes involved in supporting NDIS participants
Is confident communicating with children, families,



therapists and other professionals
Can communicate warmly and professionally with families who may be navigating stressful or complex circumstances
Is highly organised and has excellent attention to detail
Can confidently manage multiple competing priorities
Works efficiently and takes a proactive approach rather than waiting to be directed
Has excellent written and verbal communication skills
Is comfortable working independently while also being part of a collaborative team
Is confident learning and using technology, online systems and practice management software
Understands the importance of privacy and confidentiality within a healthcare environment
Is reliable and able to commit consistently to the required hours
Contributes positively to a supportive and respectful team culture
Previous experience using Zanda and experience with NDIS administration would be highly regarded.
What We Offer
A genuinely supportive and welcoming team environment
Ongoing support from our Practice Manager and Director
A varied role rather than traditional front-desk reception alone
Meaningful work supporting clients, families and therapists
Exposure to clinic administration, professional development events and conference administration
Opportunities to take on additional responsibilities as the business continues to grow
A workplace that values ethical practice, collaboration, ongoing learning and doing what is right for the people we support
How to Apply
If you are an experienced administrator who enjoys creating order, supporting people and being part of a busy team, we would love to hear from you.
Please submit your resume and a cover letter outlining your relevant administration experience, any experience you have working within allied health or the NDIS, and why you think you would be a great fit for Little TheraPeas.

📌 Receptionist (Queensland)
🏢 Little TheraPeas
📍 Queensland