We are seeking an experienced and people‐focused individual to lead a high‐performing team responsible for
settlements, aftercare, and collections
within the
RAC Finance Personal Finance Solutions
team.
This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience.
The Role
In this role, you will lead and inspire a team that manages the end‐to‐end, post‐approval member journey, including settlements, ongoing aftercare, and collections.
You will ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance.
Key Responsibilities
Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance
Drive successful performance against KPIs through transparent strategy, data‐driven decision‐making, and effective leadership
Foster a strong coaching culture, with regular feedback, performance reviews, and development plans
Ensure best‐practice collections approaches that balance member outcomes with commercial objectives
Drive delinquency management strategies, including arrears control and hardship applications
Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks
Champion continuous improvement initiatives and contribute to RAC Finance's strategic goals.




About You
You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams.
You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results.
You will have:
Tertiary qualification in credit management (Cert IV desirable).
Proven experience in personal finance, debt management, collections and retention strategies
A track record of coaching and developing teams to achieve sustainable performance
Excellent communication skills, with the ability to lead difficult conversations confidently and fairly
In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
Ability to role model strong leadership behaviours, resilience, and accountability in a fast‐paced environment
Why Join Us?
Be part of a values-driven organisation committed to member satisfaction
Lead an established, purpose‐driven team with real impact on customer outcomes
Competitive salary and benefits package
Play a key role in shaping collections strategy and team culture
Opportunities for career progression and leadership development
Supportive environment that values ethical collections and high‐quality leadership
Ready to make an impact?
Apply now and help us deliver exceptional personal finance solutions to our members!
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📌 Manager - Personal Finance Solutions (Perth)
🏢 RACWA
📍 Perth