Senior Administration Officer
We are looking for an experienced and highly organised Senior Administration Officer to join our speech pathology practice.
This is a key position within our team, combining NDIS billing and financial administration with broader responsibility for supporting our clients, clinicians and administration team and helping ensure the smooth day-to-day operation of the practice.
As a trusted senior member of the team, you will play an important role in keeping the practice organised, responsive and running smoothly.
You will be a key point of contact for clients, families, clinicians and external stakeholders, while providing guidance and support to administration staff and assisting with the resolution of day-to-day operational issues.
A key part of the role will be supporting the coordination of clinician schedules and client appointments, helping ensure our clinicians' time is used effectively while responding to the changing needs of clients and the practice.
You will also provide a consistent senior presence within the office when the Practice Manager or Director are not on site, ensuring clinicians and administration staff have someone available to assist with operational matters and that client and practice needs continue to be addressed.
This is a role with genuine responsibility and autonomy.
We are looking for someone who is confident taking initiative, making sound day-to-day decisions and following matters through to resolution, while recognising when an issue requires escalation to the Practice Manager or Director.
The role would suit someone who enjoys being relied upon, builds positive relationships with clients and colleagues, and takes pride in helping a busy allied health practice operate effectively.
Key Responsibilities
Coordinate and maintain clinician schedules and client appointments, balancing client needs, clinician availability and the operational requirements of the practice
Proactively respond to cancellations,



changes and scheduling gaps to support efficient use of clinician time
Liaise with clients, families and clinicians regarding appointments, availability and changes to schedules
Support NDIS billing and invoicing, including monitoring participant funding, claims and outstanding payments
Assist with resolving NDIS billing queries and discrepancies, liaising with clients, families, plan managers, support coordinators and other stakeholders as required
Work closely with clinicians to support the administrative requirements associated with client services, NDIS funding, service agreements and billing
Respond to client and family enquiries in a professional, helpful and timely manner, assisting with the resolution of more complex administrative or funding matters
Support clinicians with day-to-day administrative and operational queries, allowing them to remain focused on delivering quality services to clients
Be a key point of contact for internal and external stakeholders, confidently addressing queries, coordinating information and following matters through to resolution
Provide a consistent senior presence within the office and support administration staff with day-to-day queries and operational matters
Support the smooth running of day-to-day practice operations, particularly when the Practice Manager and Director are not on site
Use initiative and sound judgement to make appropriate day-to-day operational decisions, while recognising matters that require escalation
Ensure important client, clinician and operational matters are communicated, actioned and followed through




Support the implementation and ongoing improvement of administrative processes, systems and workflows
Prepare reports and business documentation as required
Coordinate ad-hoc administrative and operational tasks as required
What We're Looking For
Minimum 5 years' experience in senior administration, office coordination, office management or a similar role
Experience coordinating appointments, staff schedules or service delivery within a busy environment
Strong scheduling skills with the ability to manage competing priorities, cancellations and last-minute changes
Experience with NDIS billing and a sound understanding of NDIS funding and claiming processes
Experience within an NDIS, allied health, disability or health services workplace will be highly regarded
Experience providing high-quality administrative support to clinicians or other professionals
A strong client-service focus and the ability to communicate confidently and respectfully with clients, families and external stakeholders
Confidence being a senior point of contact and providing guidance and support to team members when required
The ability to build positive working relationships with clinicians and understand the importance of responsive administrative support in a busy clinical environment
The ability to make sound day-to-day decisions independently and recognise when matters need to be escalated
Strong organisational and time-management skills with the ability to prioritise competing demands
Excellent communication and interpersonal skills
Strong problem-solving skills, initiative and attention to detail
A proactive approach and the ability to identify what needs attention and follow matters through to resolution
A calm, dependable and solutions-focused approach when unexpected issues arise
The ability to work autonomously while also being a collaborative and supportive team member
Proficiency in Microsoft Office
Experience with Splose clinical software

📌 Senior Administration Officer (Townsville)
🏢 Beyond Barriers Therapy Services
📍 Townsville