About us
Daffodil Therapy and Care is a Gold Coast NDIS provider delivering high-quality, person-centred supports to participants across our community.
As our support coordination service grows, we're creating a new leadership role to lift practice standards, develop our team, and keep our participants at the centre of everything we do.
About the role
This is a genuine dual role for someone who wants to lead without stepping away from the work they love.
As Support Coordination Team Lead, you'll lead and develop our team of Support Coordinators while maintaining a base caseload of your own — keeping you current in practice and connected to the day-to-day realities of the service.
It's a role for a strong time manager who can move confidently between leadership responsibilities and hands-on coordination, setting priorities and holding to them across a busy week.
You'll report to the General Manager and be based at our Ashmore office, with a mix of working-from-home and community time.
What you'll do
Lead, support and develop a team of Support Coordinators
Carry a base support coordination caseload, delivering quality supports aligned to participant NDIS goals
Conduct staff PDRs, regular case reviews, and audits of file quality, program efficacy and staff performance
Manage leave requests, performance management,



and work with management on any disciplinary matters
Contribute to service development and have genuine input into policies and procedures
Champion NDIS Practice Standards, compliance and person-centred practice across the team
What you'll bring
Demonstrated experience in NDIS support coordination, with robust knowledge of the NDIS, Practice Standards and compliance requirements
Leadership or supervisory experience, or the readiness and capability to step up into it
Excellent time management and prioritisation — essential for balancing a dual role
Strong communication, coaching and problem-solving skills
A relevant qualification (e.g. bachelor or certificate-level in disability, social work, developmental education, welfare, occupational therapy or a related field) is highly regarded
NDIS Worker Screening Check (or Police Check under transitional rules), Working with Children Check, and completion of the NDIS Worker Orientation Program and COVID-19 training
What's on offer
A newly created leadership role you can help shape from the ground up
Full-time, 38 hours per week
$***** per hour plus superannuation
Office-based at Ashmore
The chance to lift the standard of support coordination and make a real difference for participants and staff alike

📌 Support Coordinator Team Leader (Gold Coast)
🏢 Daffodil Recovery Support
📍 Gold Coast