Customer Success Lead
At b2wise, we help customers get real value from our supply chain planning platform.
We're looking for a Customer Success Lead to be the go-to person for delivery, support, and adoption across your region.
The role
You'll sit at the intersection of customer success, solution delivery, and technical support — making sure customers get set up well, get answers fast, and get lasting value from the platform.
You'll coordinate implementations, keep support quality high, and work closely with our Product, Development, Support, and Project Delivery teams.
You'll also coach and support our junior Customer Success Managers, sharing knowledge and guiding day-to-day.
This is a hybrid role with in-office time required.
What you'll do
Act as the regional point of contact for customer success and solution delivery
Support complex implementations, configurations, and customer requirements
Keep support tickets high-quality and help drive root cause analysis
Coordinate priorities and commitments across Support and Development




Coach junior Customer Success Managers and run training for customers and internal teams
Capture customer feedback and feed it into product and roadmap discussions
Maintain explicit technical and operational documentation for your region
What you'll bring
Experience in customer success, support, solution delivery, or a related operational role within SaaS
A solid understanding of SaaS implementation and customer support processes
Strong communication, collaboration, and problem-solving skills
Supply Chain or Logistics experience preferred
A knack for coaching and lifting up junior team members
Experience documenting technical or operational processes
Requirements
Graduate degree in engineering or a similar field
At least 3 years' experience in a similar role
Full work rights in Australia
Sound like you?
We'd love to hear from you.

📌 Senior Csm (New South Wales)
🏢 B2Wise
📍 New South Wales