Are you a values-driven leader ready to make a lasting impact?
Lead services that change lives every day.
Women's Safety Services SA (WSSSA) is a leading provider of support services for women and children experiencing domestic & family violence.
We share a vision for a society where women and their children live safely and thrive in communities free from all forms of violence.
We are seeking an experienced and people-focussed
Program Manager
to lead our Domestic Violence Crisis Line (DVCL), Safe at Home and Personal Protection App programs.
This is an exciting opportunity to join a respected and purpose-driven organisation where your leadership will directly influence service delivery, team wellbeing and safer outcomes for some of our community's most vulnerable people.
As a key member of the leadership team, you will play an important role in shaping service delivery, driving continuous improvement and supporting the ongoing development of innovative responses to domestic and family violence across South Australia.
THE OPPORTUNITY
Reporting to the Senior Manager, the Program Manager provides strategic and operational leadership across the Domestic Violence Crisis Line, Safe at Home and Personal Protection App programs.
Leading a team of Team Leaders and frontline practitioners, you will ensure the delivery of high-quality, trauma-informed and client-centred services that align with WSSSA's values, practice framework and contractual requirements.
This role offers the opportunity to:
Lead high-profile programs that provide critical support and safety responses for people impacted by domestic and family violence
Drive service excellence, quality improvement and innovation
Coach, mentor and develop high-performing leaders and teams
Contribute to organisational strategy and service development initiatives
Build and maintain strong partnerships with government, community and sector stakeholders
Promote a culture of accountability, wellbeing, collaboration and continuous improvement




This is a full-time leadership position suited to someone who enjoys balancing strategic thinking with hands-on operational leadership in a fast-paced and complex service environment.
A full position description can be found HERE
ABOUT YOU
You are a collaborative and values-driven leader who thrives in complex service environments and is motivated by making a genuine difference.
You bring a strong track record of leading people, navigating change and delivering high-quality services while maintaining a focus on both client outcomes and staff wellbeing.
You are comfortable balancing strategic priorities with operational demands and can build productive relationships across diverse teams and stakeholder groups.
To be successful, you will demonstrate:
A degree qualification in Social Work, Psychology, Human Services or a related discipline, and/or equivalent experience relevant to the role
Experience leading complex programs and multidisciplinary teams within human services or related sectors
Experience developing, implementing and evaluating programs supporting people impacted by domestic and family violence
Strong understanding of domestic and family violence risk assessment, safety planning and trauma-informed practice
Demonstrated ability to engage effectively with diverse communities, including First Nations and culturally and linguistically diverse communities
Experience across the employee lifecycle, including recruitment, coaching, performance management and workforce development
Strong communication, stakeholder engagement and relationship building skills
Excellent problem-solving, decision-making and leadership capability
You will also hold, or be eligible to obtain:




A current Australian Driver's Licence
DHS Working with Children Check
National Police Clearance
WHY CHOOSE WOMEN'S SAFETY SERVICES SA?
At WSSSA, we recognise that our people are critical to achieving our mission.
We are committed to supporting staff through a range of benefits and wellbeing initiatives, including:
Level 7, Social, Community, Home Care & Disability Award
Generous above-award Enterprise Agreement entitlements
: Including
5 Wellbeing days
On-Call leave
6 weeks paid parental leave
Paid Domestic & Family Violence Leave
First Nations Ceremonial, and Cultural leave
Salary Packaging Options:
up to $15,900 tax free, plus additional incentives
Commitment to work life balance:
flexible hours/ways of working
Career Development Opportunities
: promotion opportunities, on the job learning and career development
Women's led organisation
: client-centred, strengths based, diverse, trauma-informed, supportive and responsive
Specialist Trauma-informed Employee Assistance Program
Most importantly, you'll join a passionate and committed team working together to create meaningful and lasting change in the lives of women and children.
HOW TO APPLY
It is essential that your applications includes your resume and a cover letter, addressing the person specification, required competencies and experience within the position description.
APPLICATIONS CLOSE: Friday 28 August ****
WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce.
Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.
Persons of Australian Aboriginal or Torres Strait Islander descent, who have the appropriate background and skills but do not have the essential qualification will be entitled to apply for any roles requiring a qualification in Social Work within Women's Safety Services SA (WSSSA).

📌 Program Manager, Domestic Violence Crisis Line (South Australia)
🏢 Women's Safety Services
📍 South Australia