Lead customer operations, supply performance and demand planning within a growing biotech business.
Location: Frenchs Forest | Five days on-site |
Salary: $140,000–$150,000 base + superannuation
Work–life balance: Adaptable 8:00am–9:00am start range
Career progression: Broader operational leadership across supply, inventory and commercial functions
About the company
Join an established medical device organisation supplying specialised products and loan-kit solutions to hospitals and surgeons.
Operating within a complex, clinically focused environment, the business brings together customer operations, demand planning, inventory, commercial and warehouse teams to support reliable product availability and positive patient outcomes across Australia.
About the opportunity
This is a senior operational leadership role responsible for strengthening the customer operations and supply function.
You will lead teams across customer operations and supply, including clinical bookings and demand planning, while partnering with executive, commercial, inventory, warehouse and clinical stakeholders.
You will establish fit-for-purpose departmental structures, improve reporting and data visibility, and translate customer and account trends into practical operational decisions.
With ownership of forecasting, systems,



processes and divisional KPI strategy, you will build a scalable operating model that improves service, supply performance and business-wide decision-making.
The role will initially require hands‐on learning of products, systems and workflows before moving into a broader strategic leadership focus.
Duties
Lead customer operations and supply teams
Own executive operational reporting
Analyse customer and account trends
Build effective departmental structures
Lead demand planning and forecasting
Translate data into supply decisions
Drive systems and workflow improvements
Embed continuous process improvement
Develop divisional KPI strategies
Monitor service, supply and team performance
Resolve complex operational escalations
Partner across commercial and warehouse functions
Skills and Experience
Operations and supply leadership within pharmaceuticalor medicaldevice space
Experience leading customer service, logisticsor customer success teams
Demand planning and forecasting
Executive reporting and analytics
Systems, process and KPI improvement
Culture
Positive, collaborative and solutions-focused, with leaders who value accountability, initiative and calm decision-making in a fast-paced environment.
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📌 Customer Operations Manager (New South Wales)
🏢 Healthcare Professionals Group
📍 New South Wales