Supportive team that values initiative and collaboration A culture that recognises outstanding work Ongoing career opportunities When technology works, nobody notices.
When it doesn't, you're the person everyone wants on speed dial.
We're looking for an IT Service Desk Analyst who thrives on solving problems, delivering exceptional customer experiences, and keeping people productive when technology gets in the way.
You'll be the trusted first point of contact for our users, turning frustrations into solutions and ensuring every interaction leaves a positive impression.
This isn't just about resetting passwords and logging tickets.
It's about being the face of IT, building trust, and making a genuine impact across Stratco.
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions.
With sophisticated manufacturing facilities, retail stores,



and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
Your broader responsibilities will include: Manage and resolve helpdesk requests in a timely and effective manner Troubleshooting network, hardware, software, printer, mobile devices, etc. issues Maintain asset records and relevant documentation Provide high level support to various industry and custom applications Understanding of change, problem and release management principles Develop checklists for typical problems, recommend procedure

📌 It Service Desk Analyst (Western Australia)
🏢 Stratco
📍 Western Australia