Location:
Carlisle
Salary:
From £25,000 per annum (dependent on experience)
Job Type:
Full Time
Contract Type:
Permanent
Hours:
Monday to Friday
Overview
NXT Recruitment is delighted to be working in partnership with a highly respected and forward-thinking financial services organisation to recruit a Client Care Administrator.
This is an excellent opportunity to join a professional, supportive, and growing business where exceptional client service is at the heart of everything they do.
As a Client Care Administrator, you will become a key point of contact for clients, providing ongoing support, managing enquiries with empathy and professionalism, and working closely with Financial Advisers to deliver an outstanding customer experience.
The business has built an excellent reputation for investing in its people and promoting from within, offering genuine career progression across a variety of departments.
Whether your ambitions lie in client relationship management, administration, paraplanning, compliance, or financial advice, this role provides an excellent foundation for a long-term career within the financial services industry.
Key Responsibilities
Act as the first point of contact for clients, providing a professional and friendly service
Build strong relationships with clients while delivering an exceptional customer experience
Support Financial Advisers with client communications and administrative duties




Respond to client enquiries promptly via telephone, email, and written correspondence
Handle incoming and outgoing calls, ensuring enquiries are resolved or directed appropriately
Work within a regulated environment, following company procedures and industry standards
Support vulnerable clients with empathy, patience, and professionalism
Maintain accurate client records and ensure all information is processed confidentially
Assist with the preparation and management of client documentation
Work collaboratively with colleagues to ensure a seamless client journey
Maintain high levels of organisation while managing multiple priorities
Requirements
Previous experience within a customer service, client care, administration, or office-based role
Excellent communication skills with a professional and approachable manner
Robust organisational skills with excellent attention to detail
Ability to handle confidential and sensitive information with discretion
Excellent problem-solving skills and the ability to manage challenging conversations with empathy
Strong emotional intelligence and a genuine desire to help peoplePositive, proactive, and team-oriented approach
Experience working within a regulated or professional services environment
Previous experience within financial services, banking, insurance, legal, or professional services
Experience using CRM or client management systems
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📌 Client Care Administrator (New South Wales)
🏢 NXT Recruitment
📍 New South Wales