Your new companyOur client is a well-established and growing pet care and boarding business dedicated to providing exceptional care for dogs and cats in a safe, comfortable, and skilled environment.
With a strong focus on customer service, animal welfare, and operational excellence, they are seeking an experienced Resort Manager to lead their Sunshine Coast facility and oversee the day-to-day operations of the resort.Your new roleAs the Resort Manager, you will be responsible for the successful operation of the facility, leading a team of animal care professionals while ensuring the highest standards of pet welfare, customer service, and commercial performance.Key responsibilities include:Leading, coaching, and managing resort staff, including rostering, recruitment, onboarding, training, and performance managementEnsuring the health, wellbeing, and comfort of all animals through appropriate feeding, exercise, hygiene, and husbandry practicesDelivering exceptional customer service and creating positive client experiences to drive customer loyaltyManaging resort administration, including bookings, check-ins/check-outs, reporting, inventory management, and financial transactionsMonitoring budgets, labour costs, and operational performance to achieve business targets and KPIsCoordinating veterinary care, medication administration, health monitoring, and incident reporting processes when requiredMaintaining the presentation, cleanliness, safety, and operational readiness of the entire facility, vehicles, and equipmentEnsuring compliance with workplace health and safety requirements, company procedures,



and animal welfare standardsWhat you'll need to succeedYou will be an energetic and people-focused leader who enjoys working in a fast-paced environment and takes pride in creating exceptional experiences for both customers and their pets.
You will possess strong commercial acumen, excellent organisational skills, and a genuine passion for leading teams and delivering operational excellence.You will bring:Previous leadership or management experience within animal care, hospitality, tourism, retail, accommodation, veterinary, or service-based environmentsDemonstrated experience leading teams, managing performance, and building positive workplace culturesStrong operational management skills, including rostering, workforce planning, budgeting, KPI management, and resource allocationExperience overseeing customer-facing operations and delivering exceptional customer service outcomesStrong administration and computer skills, with the ability to manage reporting, inventory, financial transactions, and day-to-day business operationsFinancial awareness and experience managing labour costs, budgets, revenue targets, and operational expenditureExcellent organisational and time management skills with the ability to prioritise competing demandsA proactive, hands-on management style and willingness to lead by example across all areas of the resortStrong communication, problem-solving, and stakeholder management capabilitiesCurrent driver's licence and the ability to occasionally assist with animal transportation and operational requirements as neededWhat you get in returnLead a well-established pet care facility in the beautiful Sunshine Coast regionEnjoy a varied and rewarding management role combining operations, leadership, customer service, and animal careJoin a supportive and passionate team committed to providing exceptional pet careOpportunity to make a genuine impact on business performance, team culture, and customer experienceCompetitive salary package and long-term career opportunity with a growing organisation
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📌 Resort Manager - Pet Kennel (Queensland)
🏢 Rashi Joshi
📍 Queensland