Job Summary:
Provide technical support to mining customers and OEMs.
In this role, you will make an impact in the following ways:
Provide
technical support and diagnostic assistance for complex warranty and non-warranty repair issues.
Document
diagnostic findings and repair outcomes clearly in relevant databases.
Manage
escalations and coordinate support for complex technical issues.
Lead
continuous improvement initiatives for diagnostic support and escalation processes.
Maintain
technical expertise on current and emerging Cummins products.
Promote
Cummins service capabilities and programs to support sales growth.
Investigate
product issues at customer and dealer locations.
Competencies:
Collaborates effectively
to achieve shared goals.
Communicates clearly
with diverse audiences.
Builds strong customer
relationships and delivers solutions.
Solves problems
by navigating complex information.
Ensures service capability
through effective planning, resources, and network support.




Values and embraces
diverse perspectives and backgrounds.
Experience:
Prior experience in a technical, parts or service role is desirable.
To be successful, applicants should possess a robust desire to enter the mining market segment, have a team-centric disposition, and an eagerness to learn.
The Product Support team provides technical and product build planning support to major mining customers, OEMs and the Cummins supply chain team.
Working closely with the engineering team to support product troubleshooting, the PSR is an integral part of supporting the product offering and creating a preference for Cummins powered engines across the Pilbara.
Job
Service
Organization
Cummins Inc.
Role Category
On-site with Flexibility
Job Type
Exempt - Entry Level
ReqID
*******
Relocation Package
No
100% On-Site
No

📌 Senior Technical Service Support Specialist (Perth)
🏢 Cummins
📍 Perth