Senior Functional Consultant | Dynamics 365 CE & Power Platform
Sydney | Hybrid (3 Days in Office)
6-Month Contract or Permanent Chance
Interview Process: 3 Stages
We're partnering with a leading consulting and transformation environment to appoint an experienced Senior Functional Consultant with deep expertise across Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform.
This is an excellent opportunity to join major enterprise transformation programs, working directly with stakeholders to deliver scalable customer-focused solutions from discovery through to deployment and hypercare.
What You'll Be Doing
Lead business discovery workshops, fit-gap analysis, and requirements gathering sessions.
Facilitate stakeholder workshops and process design activities.
Translate business requirements into scalable Dynamics 365 CE and Power Platform solutions.
Produce Functional Design Documents (FDDs), user stories, process maps, and solution specifications.
Drive solution design workshops and collaborate with architects and development teams.
Support Agile delivery including backlog refinement, sprint planning, and prioritisation.
Lead testing activities including SIT, UAT, defect triage, and business validation.
Support deployment, go-live, training, knowledge transfer, and hypercare activities.
Act as the key functional advisor to business stakeholders and project leadership teams.
Required Experience
8+ years' experience delivering Microsoft Dynamics CRM / Dynamics 365 CE solutions.
Proven experience leading multiple end-to-end Dynamics 365 CE implementations.




Strong workshop facilitation and stakeholder engagement skills.
Experience producing:
Functional Design Documents (FDDs)
User Stories
Process Maps
Solution Specifications
Business Requirements Documentation
Strong understanding of Agile and Waterfall delivery methodologies.
Excellent communication, presentation, consulting, and problem-solving skills.
Technical & Functional Expertise
Dynamics 365 CE
Dynamics 365 Sales
Dynamics 365 Customer Service
Customer Insights / Marketing
Customer Voice
Power Platform
Power Apps
Power Automate
Power Pages
Power BI
Copilot Studio
Solution Delivery
Business Process Design
Security & Access Models
Workflow Automation
Data Migration Strategy
Integration Design
Reporting & Dashboard Design
Environment & Release Management
Highly Regarded
Experience delivering enterprise-scale digital transformation programs.
Banking, Financial Services, Insurance, Wealth Management, or other regulated industry experience.
Customer onboarding, servicing, complaints management, and case management knowledge.
Microsoft Dynamics 365 and/or Power Platform certifications.
Exposure to Dataverse, Azure Integration Services, APIs, Azure DevOps, JavaScript customisations, and broader Microsoft technologies.
Why Apply?
Choice of 6-month contract or permanent employment.
Major enterprise transformation projects.
High-profile Microsoft technology environment.
Hybrid working model with 3 days per week in the Sydney office.
Fast-moving hiring process with 3 interview stages.
Client is keen to move quickly and commence interviews immediately.
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📌 Sr. Functional Consultant - Ce (New South Wales)
🏢 Jefferson Frank
📍 New South Wales