Position Description
Position Title
State Program & Engagement Coordinator
Location
Hobart (TAS)
Reports to
Practice Manager
Employment Term
Permanent
Employment Type
Full time
Hours of Work
38 hours per week
Classification
SCHADS Award level 5
Purpose of the position
CREATE Foundation is a systems advocate and national consumer body representing children and young
people with an out-of-home care experience.
CREATE is an organisation that is mission driven, adaptive,
and creative in responding to the emergent needs and aspirations of children and young people.
The State Program and Engagement Coordinator is responsible for leading the coordination and delivery of
CREATE's state-based programs and engagement activities, ensuring children and young people with a care
experience are supported to connect, participate and have their voices heard in safe and culturally
appropriate ways.
Working collaboratively within the State Programs team, the role provides leadership to state staff,
oversees program quality and risk management, and works closely with internal teams and sector partners
to deliver trauma-informed programs aligned with CREATE's strategic priorities.
The position requires
strong judgement, leadership capability and a sound understanding of child safety, trauma-informed
practice and the out-of-home care sector.
Key responsibilities
Program Coordination and Delivery
Oversee the planning, coordination and delivery of state programs and activities in line with
organisational frameworks, Action Plans, and child safety requirements, ensuring quality,
consistency and continuous improvement.
Contribute to program review processes by providing operational feedback and ensuring the voice
of children and young people informs continuous improvement.
Work in partnership with the Advocacy team to support consultation activities and engagement
opportunities that enable children and young people's voices to inform advocacy and system
change.
Leadership
Lead risk management processes for program delivery, office operations and workplace health and
safety.
Provide leadership, supervision and support to direct reports to achieve organisational goals, key
performance indicators and quality standards.
Set priorities and monitor workflows within the state team to support effective delivery of
programs, engagement and reporting requirements.
Work collaboratively with the Finance, Business Administration and Human Resources teams to
ensure compliance with policies, procedures and acquittal requirements.
Contribute operational insight and advice to Service Agreement negotiation and review processes,
supporting senior management in these activities as required.
Relationship Management and Engagement
Develop and maintain culturally safe, respectful and appropriate relationships with children and
young people through face-to-face engagement and digital communication channels.
Communicate clearly and respectfully with children and young people to support their connection
to CREATE and participation in meaningful engagement opportunities.
Proactively identify and support opportunities for children and young people to participate in state
and national advocacy activities, including presentations, meetings, panels and consultations.
Actively engage with the out-of-home care sector, including government, NGOs and caseworkers,
to promote clubCREATE membership, support engagement and maintain accurate contact
information.
Maintain strong sector relationships and provide relevant insights and feedback to the Advocacy
team to inform advocacy priorities.
Work collaboratively with CREATE colleagues to support consistent program delivery, shared
learning, and cross-team initiatives.
Data and Reporting
Ensure accurate data collection, record-keeping and reporting across program delivery,
engagement, and participation activities.
Oversee data quality and integrity, including database maintenance, data cleansing and return-to-
sender processes, in collaboration with state-based and national teams.
Ensure contact and participation records for children and young people are maintained to support
effective communication, engagement and reporting requirements.
Organisational Citizenship and Compliance
Demonstrate a strong commitment to CREATE's Mission, Vision and Core Principles in all aspects of
the role.
Operate in line with organisational policies, procedures, and practice guides.
Adhere to National Child Safe Standards and apply a trauma-informed, culturally safe approach at
all times.
Maintain high standards of confidentiality, professionalism and integrity in all interactions.
Contribute positively to team culture and a safe, inclusive working environment.
Undertake other reasonable duties consistent with the scope and responsibilities of the role.
Key Relationships
Internal
Reports to Practice Manager
Provides leadership and supervision to state-based programs staff, including Program Facilitators
and Engagement and Administration roles
Collaborates with the State Advocacy Lead, and the broader advocacy team
Collaborates with the CREATE National team
External
Children and young people with a care experience
Government Departments responsible for child safety and protection
Out-of-Home care sector partners and agencies




Suppliers and contractors as relevant to the role
Key Result Areas
Program Quality and Delivery
State programs and engagement activities are delivered safely, consistently and in line with
organisational frameworks, Action Plans and CREATE policies and procedures.
Program review and evaluation processes demonstrate that feedback from children and young
people informs continuous improvement.
Risk, Safety and Compliance
Program, individual and workplace risk assessments are current, comprehensive and effectively
implemented in practice.
All program and engagement activities consistently meet National Child Safe Standards and
organisational child safety requirements.
Leadership and Team Performance
State-based staff are effectively supervised, supported and clear on expectations, with
performance aligned to organisational goals, values and quality standards.
Team workflows and priorities are managed effectively to meet program delivery, engagement and
reporting requirements.
Engagement and Voice
High levels of participation and engagement by children and young people across state-based
programs, events and consultation activities.
Children and young people are supported to participate in meaningful state and national advocacy
opportunities, including Youth Advisory Groups, consultations and representative activities.
Sector Relationships and Advocacy Support
Strong, collaborative relationships are maintained with out-of-home care sector stakeholders to
support engagement, advocacy and accurate information sharing.
Engagement and consultation insights are effectively communicated to the Advocacy team to
inform advocacy priorities and system change efforts.
Data, Reporting and Accountability
Program, engagement and participation data is accurate, current and reported in line with
organisational and funding requirements.
clubCREATE records and contact information are maintained to support effective communication,
reporting and engagement.
Culture and Organisational Contribution
The role contributes positively to CREATE's organisational culture, values and reputation through
professional, ethical and collaborative practice.
Skills and Knowledge
Sound knowledge of trauma-informed practice, child development and the issues affecting children
and young people with a care experience, including those in out-of-home care.
Strong understanding of the National Principles for Child Safe Organisations and the application of
risk management principles within community and youth services settings.
Demonstrated ability to exercise sound judgement, initiative and professional discretion, including
where procedures or direction are not clearly defined.
Well-developed leadership, communication and stakeholder engagement skills, with the ability to
build effective relationships across teams and the out-of-home care sector.
Strong organisational and coordination skills, including the ability to plan, prioritise and oversee
multiple workstreams to achieve agreed outcomes.
Working knowledge of data systems, reporting tools and organisational processes relevant to
program delivery, evaluation and accountability.
Qualifications, Licences and Experience
Essential
Relevant tertiary qualifications in Social Science, Human Services, Psychology, Sociology,
Communications, Event Management or a related field, combined with relevant experience, or an
equivalent combination of qualifications, training and substantial experience performing a similar
role.
Demonstrated experience in program coordination, engagement or service delivery within a
community, youth or social services context.
Experience supervising or supporting staff and contributing to the delivery of organisational or
program objectives.
Current Working with Children Check (or state/territory equivalent)
Current drivers' licence.
Full working rights within Australia.
Desirable
Experience working with children and young people, particularly those with a care experience or
from vulnerable backgrounds.
Experience contributing to consultation, engagement or advocacy activities within the out-of-home
care sector.
Experience working within funded programs or environments with reporting and compliance
requirements.
Competencies
Ability to undertake a range of functions requiring the application of a high level of knowledge and
skills to achieve outcomes aligned with the organisation's goals.
Ability to work under general direction, adhering to established work practices while exercising
initiative and sound judgement where practices or direction are not clearly defined.
Demonstrated capacity to contribute insight and expertise to the development and continuous
improvement of organisational programs and procedures.
Ability to provide leadership and supervision to staff and/or volunteers, including work that may
span more than one discipline.
Ability to contribute to, and where required assist with, the preparation and management of




organisational or program budgets.
Ability to provide expert advice and guidance to employees classified at lower levels and to
volunteers.
Demonstrated application of knowledge gained through relevant qualifications and/or previous
experience to support effective decision-making and problem-solving.
Ability to set priorities, establish work programs and monitor workflows within areas of
responsibility to ensure effective delivery of outcomes.
Strong planning, organisational and interpersonal skills, including the ability to plan and organise
own work and that of lower classified staff and/or volunteers, and to gain the cooperation of
clients, colleagues and stakeholders.
Where responsible for projects and/or functions, the ability to establish clear outcomes and deliver
results that support organisational objectives.
Extent of Authority
Works under general direction from the Operations Manager and exercises a high degree of
autonomy in the day-to-day management of state-based programs and engagement activities.
Holds responsibility for planning, coordinating and overseeing state programs and projects in line
with organisational frameworks and approved Action Plans.
Sets priorities, establishes workflows and monitors performance for direct reports within the state
team.
Exercises skilled judgement and initiative where procedures or direction are not clearly
defined, seeking guidance where required.
Operates within documented organisational policies, guidelines and delegated authorities.
Selection Criteria
1.
Demonstrated experience leading or coordinating community, youth or social service programs
,
including planning, delivery, evaluation and continuous improvement within a funded or
compliance-based environment.
2.
Demonstrated leadership capability
, including experience supervising or supporting staff, setting
priorities, managing workflows and contributing to the achievement of organisational goals and
quality standards.
3.
Sound understanding of trauma-informed practice, child development and the National
Principles for Child Safe Organisations
, with the ability to apply these principles to program
delivery, engagement and risk management in practice.
4.
Strong engagement and communication skills
, with demonstrated ability to build culturally safe,
respectful relationships with children and young people, including those with a care experience,
and to support their meaningful participation and voice.
5.
Demonstrated experience working collaboratively with sector stakeholders
, including
government and non-government organisations, and contributing insights that inform advocacy,
consultation or system improvement activities.
6.
Strong organisational, judgement and problem-solving skills
, including the ability to manage
competing priorities, exercise initiative where direction is not clearly defined, and ensure accurate
data collection, reporting and accountability.
CREATE recognises that the relevant skills, knowledge and capability for this role may be gained through
lived experience, cultural knowledge, community involvement and non-formal pathways, and encourages
applicants to outline these in against the selection criteria where relevant.
Commitment to inclusion and cultural knowledge
CREATE Foundation strongly encourages applications from Aboriginal and Torres Strait Islander peoples.
We recognise the deep value of cultural knowledge, lived experience and community connection,
particularly in roles that support children and young people with a care experience.
Cultural knowledge and
lived experience are highly valued by CREATE and will be considered alongside formal qualifications and
work experience.
If you believe you can contribute to this role through your cultural knowledge, lived experience or
community connection, we encourage you to apply, even if you do not meet every qualification or
experience requirement listed.
Why work with us?
We don't just talk about making a difference - we live it.
Our team is:
purpose-driven
passionate
and we value collaboration
We know that great work happens when people feel supported, included, and inspired.
That's why we
invest in our people and create a workplace where everyone can thrive.
For more information on joining the CREATE team, including salary packaging, additional leave and other
perks, visit /
About us
CREATE Foundation is the national consumer body for children and young people with an out-of-home care
experience.
We support children and young people from 0-25 who are currently in, or have experience in
foster care, kinship care, permanent care or residential care.
Our Vision:
That all children and young people with a care experience reach their full potential.
Our Mission:
To create a better life for children and young people in care.
To do this we
Connect
children and young people to each other, CREATE and their community
Empower
children and young people to build self-confidence, self-esteem, and skills that enable them to
have a voice and be heard
Change
the systems impacting children and young people, in consultation with them, through advocacy to
improve policies, practices and services and increase community awareness.
If you have questions about this role or the application process, please email ******,
or call our People and Culture Manager on ************

📌 State Program And Engagement Coordinator, Permanent Full Time - Hobart, Tas
🏢 CREATE Foundation
📍 Hobart