Your new companyJoin a high-profile federal government department that delivers critical services both domestically and internationally.
Working within a large and complex ICT environment, you will be part of a team focused on enhancing service management capability, improving user experience, and driving continuous service improvement across the organisation.
This is an excellent opportunity to contribute to enterprise-wide ICT initiatives while working in a collaborative and outcomes-driven environment.Your new roleAs an APS6 ITSM Enablement Specialist, you will play a key role in strengthening and maturing IT Service Management (ITSM) practices across the organisation.
Acting as the bridge between people, process, and technology, you will help optimise the enterprise ITSM platform, improve service delivery processes, and drive the adoption of best-practice ITIL-aligned frameworks.
You will work closely with ICT teams, business stakeholders, and service providers to configure and enhance ITSM tools, develop policies and procedures, support governance activities, and identify opportunities for continuous improvement.
This role is ideal for someone who enjoys improving operational efficiency, influencing service management outcomes,



and enabling teams to deliver exceptional customer-focused services.What you'll need to succeedDemonstrated experience in IT Service Management (ITSM) operations and service delivery environmentsStrong understanding of ITIL frameworks and service management best practicesExperience configuring, maintaining, or optimising ITSM platforms and workflowsAbility to develop and improve policies, processes, standards, and supporting documentationStrong stakeholder engagement and relationship-building skillsExperience analysing business processes and identifying improvement opportunitiesExcellent problem-solving, communication, and analytical skillsAbility to work independently and manage competing priorities in a energetic environmentNV1 Security Clearance (mandatory)What you'll get in return12-month non-ongoing opportunity with a 6-month extension option and potential for ongoing employmentOpportunity to work in a high-profile federal government ICT environmentExposure to enterprise-scale ITSM platforms, governance frameworks, and service improvement initiativesHybrid working arrangements based in the ACTWork alongside experienced ICT professionals and key business stakeholdersThe ability to influence and improve service management practices across a large and complex organisationA collaborative and supportive team environment focused on innovation, service excellence, and continuous improvement
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📌 Itsm Enablement & Operations Leader (Rfx29102) – Multiple Roles (Canberra)
🏢 Rashi Joshi
📍 Canberra