Optus is seeking a senior leader to own end-to-end service fulfilment for business customers, driving SLA performance and delivery efficiency across onshore and offshore teams.The role leads Fulfilment Squads, manages stakeholders and partners, and ensures compliance with ITIL, ISO *****, ISO *****, PCI DSS.
You will coach teams, drive continuous improvement, and deliver measurable service excellence.
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📌 Fulfilment Operations Lead: End-To-End, Sla-Driven (New South Wales)
🏢 Singtel Group
📍 New South Wales
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