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Full details of the job.Vacancy NameRequisition NoRequisition No VN****Time TypeTime Type Full TimeLocationLocation Remote-SydneyAdditional LocationCountryCountry AustraliaJob DescriptionReady to turn strong client relationships intoreal businessgrowth?
As aCustomer Engagement Manager,you'llbe the go-to partner for Australian mid-market businesses, helping them unlock full value from SHL's people insights, while spotting the next opportunity to grow as a team.
If you enjoy building trust as much as chasing a target, this could be your next move.A lucrative commission and excellent benefits packageare offeredin a culture where career development, with ongoing manager guidance, collaboration, flexibility,diversityand inclusivity are all intrinsic to our culture.
There is a huge investment in SHL currently sothere'sno better time to become a part of something transformational.
Remote or hybrid working is available.Whatyou'llbe doingOwn the health and growth of a portfolio of Australian mid-market accounts.Build strong relationships with key stakeholders, aligning our solutions to theirreal businessgoalsConduct QBRs, usage reviews and onboarding that keep clientsidentifyingtangible, ongoing valueSpot cross-sell and upsell opportunities, turning good conversations into new business winsTrack adoption and usage data,



stepping in early wherever churn risk appearsCreate compelling reports and presentations thatshowcaseongoing ROI to senior stakeholdersWhatwe'relooking for from youProventrack recordmaintainingand growing a portfolio of accountsComfortable working towards sales,renewalor growth targetsStrong stakeholder management and presentation skillsBackground in SaaS, HRTechor consultative selling environmentsFamiliarity with usage, NPS or CSAT data to inform decisionsExperienceidentifyingcross-sell or upsell opportunities within accountsBased in or around Sydney; open to Australia-wide remoteYou'llneed full right to work in Australia.Closing Date:13 August ****About UsWe unlock the possibilities of businesses through the power of people, science and technology.We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.When you inspire and transform people's lives, you will experience the greatest business outcomes possible.
SHL's products insights, experiences, and services can help achieve growth at scale.What SHL can offer youEmployee perks package that takes care of you and your family.Support, coaching, and on-the-job development to achieve career successA fun and flexible workplace where you'll be inspired to do your best work (find out moreLifeAtSHL )The ability to transform workplaces around the world for others.SHL is an equal opportunity employer.
We support and encourage applications from a diverse range of candidates.
We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
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📌 Customer Engagement Manager (New South Wales)
🏢 SHL Group
📍 New South Wales