About CBRE Data CenterCBRE Data Centre Solutions is uniquely positioned to solve complex challenges and identify opportunities within every stage of the data centre lifecycle.
Our specialist Data Centre Solutions (DCS) team combines its extensive knowledge from across all the DCS service lines, with real estate capital markets expertise, to transform outcomes for clients.
We deliver fully integrated real estate, facilities and technology solutions that realise potential for data centre owners, occupiers and investors across the globe.About the RoleThe Resource Manager is a key role within the Data Centre Solutions (DCS) team, offering leadership and guidance to ensure outstanding service delivery.
They play a crucial role in cultivating and advancing the in office technical workforce, working closely with clients and the CBRE leadership team to achieve strategic goals.This role reports directly to both the Alliance Manager and Area General Manager and is tasked with overseeing all contractual service commitments, SLAs, and KPIs.
The resource manager ensures effective teamwork, enhances employee engagement, monitors individual performance and development, and improves retention.What You'll DoSafety and competency assurance of CBRE employees through active monitoring, employee and customer feedback, audit, and incident and near-miss analysisManaging the relationship with the customer's site managers to ensure requirements are understood and delivery requirements are metEngages with and supports the CBRE on-site team, providing resolution pathways for training, development and employee matters.




Guide and advise both client and CBRE with apprentice internal and external training requirementsMonitoring and managing employees' workload, utilisation, and overtime hoursOversight of resource demand and vacancies, support of the recruitment process to ensure timely appointment of quality candidatesMonthly/quarterly/annual reporting, participation in customer contract review meetings, KPI reporting.Incident investigation oversight, reporting, and governance for CBRE, and investigation support for customer eventsOwnership of employee rostering, maintain weekly deadlines and ensure accuracy in the rostering system (TANDA), including client and internal approvals, review and approval of CBRE invoices and claimsSubject Matter Expert Apprentice scheme, and support of trainees through their apprenticeshipsMaintain industry knowledge via strong relationship with external stakeholders such as MEGT and RTOsWhat You'll NeedBachelor's degree in human resource management, business, management, or a similar field,



and/or five or more years' experience leading large site-based teams operating in the critical infrastructure or Facilities Management operations mission criticalExperiencePrevious experience as a team manager or service delivery manager in is essential, and a datacentre background is advantageous.Skills and competencesStrong people leader and relationship management skillsCommercial experience gained in a service-based contracting environment, preferably within the datacentre industry"Manager level" knowledge of applicable labour laws: this would extend to the Fair Work Act and the NES.
Areas of focus would include:Pay, entitlementsThe relevant Award (Australia), hours of work etcRights to dismissGrievance handlingWHS legislation related to WRI etcRole of unionsUnderstanding of Australian apprenticeship frameworks, pathways and fundingSound knowledge of QHSE management legislation and practices, ideally gained within the mechanical (HVAC) and electrical work environmentAbility to prioritize and manage multiple tasks efficientlyConflict-resolution and problem-solving skillsExcellent interpersonal skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one's ground), able to operate comfortably at multiple levels within CBRE and customer organisationsImportant notesGood to have someone who has experiences in Human Resource- Recruitment for Tradesman (Electrical/Mechanical - HVAC & R) & Trades Apprentices.Understand the local guidelines/policy young workers/tradesman, liaise with School/TAFE/Apprentices AgenciesFlexible to travel in between sites Huntingwood/Lane Cove primarily in SydneyOn site role at the client -Data Center
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📌 Resource Manager-Data Center (Trades, Apprentices & Industrial Expert) (New South Wales)
🏢 CBRE Asia Pacific
📍 New South Wales