We're on the lookout for our next
customer service professional
to join our fast-moving HQ team on the Gold Coast.
This is a customer-first role where you'll be the trusted voice of our business, supporting distributors over the phone and via email while delivering a responsive, reliable and high-quality experience with every interaction.
If you're organised, approachable and genuinely enjoy helping people, you'll fit right in.
We're looking for someone who is dependable, punctual and ready to contribute each day.
You'll be backed by full training, ongoing support and a close-knit team that works hard, moves quickly and always has each other's backs.
This role is all about keeping things moving.
You'll support our distributors, manage orders, solve problems and ensure every phone call and email reflects the smooth, consistent service Lauxes is known for.
Priorities can shift quickly, so you'll bring a calm, resilient mindset and the confidence to stay focused when things get busy.
Why You'll Love Working With Us
A bold, fun and unapologetically ambitious culture
A supportive team environment with full training and clear growth pathways
Birthday leave, team events, professional development and more
The prospect to be part of a national brand that's scaling fast
A workplace where your strengths matter, your ideas count and reliable people are valued
What You'll Do
Be the dependable first point of contact, confidently answering inbound calls and emails
Process the order queue efficiently, accurately and within expected timeframes
Keep CRM records immaculate, complete and up to date
Support the HQ team with administration,



reporting and day-to-day coordination
Take ownership of enquiries and follow through until they are resolved
Respond to challenges with resilience, initiative and a proactive problem-solving mindset
Stay organised and focused while managing competing priorities in a fast-paced environment
Who You Are
Reliable, punctual and consistent, with a strong sense of personal responsibility
Organised and detail-focused, with a positive "can-do" attitude
A confident communicator who enjoys helping people and solving problems
Resilient and adaptable, with the ability to stay calm and productive when priorities change
Comfortable taking ownership, following through and delivering on commitments
Eager to learn new CRM systems, processes and ways of working
A supportive team player who thrives in a fast-paced environment
Someone who arrives ready to contribute and takes pride in doing the job well
You'll Live Our Values
? We make sh*t happen
? We don't do boring
?️ We speak POFL
? We stay hungry
If you're dependable, driven and ready to bring energy to a team that's going places, we'd love to hear from you.
Employer Questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a customer service administrator?
Which Customer Relationship Management systems do you have experience using?
How would you rate your English-language communication skills?
Do you have customer service experience?
Do you have data-entry experience?
Do you have order-processing experience?

📌 Customer Service Administrator - Immediate Availability (Gold Coast)
🏢 Lauxes Products
📍 Gold Coast