NCR VOYIX Field Service Technician
Note: Australian Permanent Residence or Citizenship is required
POSITION SUMMARY
As one of our Field Service Technicians, each day will not look the same!
Using your provided tools, you will visit various customer sites to ensure onsite resolutions for our customers.
You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.
Reporting to your Territory Manager and as a key member of our Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services.
With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.
Key Areas of Responsibilities:
Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
Accurate and prompt reporting of calls and activity, as well as other reporting as required
Tracking and reporting all expenses incurred in the delivery of services
Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
Parts management and organization
Continuous training online and in classrooms
Work autonomously in the field and office




Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
Some interstate travel may be required
Basic Qualifications:
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
High level of mechanical/electrical aptitude
Preferred Qualifications:
Electro-mechanical device repair and aptitude
Previous experience in NCR or similar equipment is a plus
Recognized qualification within the Electronics or IT Domain preferred
To be successful for this role, you must have:
Passion for new technology
Willing to travel and complete service calls as assigned
Able to work autonomously, professionally and be an excellent communicator
Valid State Driver's license
Fully COVID vaccinated
Strong Customer service skills
Experience with electromechanical equipment
High attention to detail
A valid Australian Permanent Residence or Citizenship
Able to commence work within a 4 – 6 week period
What we offer:
Market-competitive salary package
Non-standard shift: Sunday-Thursday
Ongoing training and development
Tool of trade vehicle (with some personal use)
Tools/Phone/Laptop
Permanent position
We encourage you to visit our website and other platforms to enhance your knowledge of the business that is NCR Voyix.

📌 Field Service Technician (South Australia)
🏢 NCR Voyix
📍 South Australia