Join a growing organisation and help keep the business running
Forward to the Future is a dedicated and growing NDIS disability support provider, specialising in offering person-centred services to people with disability.
This is a fast paced, multi-faceted role, where your administrative, payroll and scheduling expertise will directly support our front teams and participants.
We are looking for an self-motivated, organised, and proactive person to join our
Business Support Department.
This individual does not just manage the day-to-day operations, but actively looks for ways to improve our systems, workflows and business processes as we scale.
We have opportunities available at two levels:
Business Support Officer
$85,000 to $95,000 + Superannuation
Assistant Business Support Officer
$75,000 to $85,000 + Superannuation
The level offered will depend on your experience, capability and demonstrated ability to work independently and work towards continious improvement.
About the role
Business Support plays an important role in keeping our organisation organised, compliant and operating effectively.
Depending on the level of the position, you will provide administrative and operational support across areas including:
General business and office administration
Rostering and workforce administration
Timesheet and payroll administration
Accounts, invoicing and Xero
Maintaining employee and business records
Recruitment and onboarding administration
Data entry, reporting and maintaining business trackers
Document and compliance management
Supporting management with operational tasks and projects
Communicating with staff, participants, families and external stakeholders
Identifying administrative issues and helping resolve them
Improving business processes, systems and procedures
Business Support Officer
The Business Support Officer is suited to an experienced administrator who can take greater ownership of business processes and work with a high degree of independence.
In addition to the responsibilities above, you will be expected to:




Take ownership of administrative and operational processes
Investigate and resolve discrepancies and issues
Coordinate payroll, rostering, accounts and other business administration processes
Prepare and maintain reports and business information
Support management with operational decision-making
Develop and improve procedures and systems
Identify inefficiencies and implement practical improvements
Manage sensitive and confidential matters appropriately
Coordinate projects and follow actions through to completion
Assistant Business Support Officer
The Assistant Business Support Officer is suited to someone who is developing their career in business administration and wants to build experience across a range of business functions.
You will be supported by management and the wider Business Support Team while developing your ability to independently manage administrative processes.
You will be responsible for:
Completing administrative tasks accurately and on time
Maintaining records and databases
Assisting with rostering, timesheets and payroll administration
Supporting invoicing and accounts processes
Preparing documents, spreadsheets and correspondence
Following established procedures
Communicating with staff and stakeholders
Identifying issues and escalating them appropriately
Supporting the wider team with day-to-day business operations
About you
We are looking for someone who is:
Highly organised and reliable
Accurate and attentive to detail
A strong communicator
Comfortable working with numbers and data
Confident using computers and business systems (Deputy, Xero, and Microsoft Suite)




Able to manage competing priorities
Proactive and willing to take ownership
Practical and solutions-focused
Comfortable working independently
Professional when dealing with confidential information
Willing to learn and develop their skills
For the
Business Support Officer
position, we are particularly interested in people who can demonstrate experience
owning processes, solving problems and improving the way a business operates
.
Experience with the following would be highly regarded
Xero
Deputy or another rostering/timekeeping system
Payroll administration
Accounts payable and invoicing
Recruitment and onboarding
Microsoft Excel
HR administration
NDIS or disability services
Compliance and quality systems
Modern Awards as Social, Community, Home Care and Disability Services Award
Why join Forward to the Future?
This is an opportunity to join a growing organisation where your work directly contributes to the quality and efficiency of our services.
You will have the opportunity to:
Work closely with management
Develop experience across multiple areas of business operations
Build your skills in administration, payroll, rostering and accounts
Take ownership of meaningful work
Contribute ideas and improve business processes
Develop your career within a growing organisation
Work in a purpose-driven environment
How to apply
Please submit your
resume and a cover letter
outlining your relevant experience and why you would be a valuable fit for the role.
In your application, please indicate whether you are primarily interested in the
Business Support Officer or Assistant Business Support Officer
position.
Candidates may be considered for either level based on their experience and demonstrated capability.
Suitable candidates may be contacted for an initial telephone interview.
Forward to the Future is committed to providing an inclusive workplace and encourages applications from people of diverse backgrounds and experiences.

📌 Business Support Officer / Assistant Business Support Officer (Canberra)
🏢 Forward to the Future
📍 Canberra