Another exciting opportunity for a
Casual Medical Receptionist
to join our North Shore General Practice Administration team is now available.
We are a professional, friendly, welcoming workplace focused on Patient Centered Care, and we are looking for a likeminded person to join our team.
Skills and experience
We are looking for someone who:
is reliable and dependable,
has a calm, positive, warm, welcoming and enthusiastic disposition
has a strong work ethic.
is responsive with exceptional customer service skills
demonstrates organisational and time management skills with the ability to multi-task
takes pride in their written and verbal communication skills and pays attention to detail.
willing to learn, take direction and work collaboratively as part of a team
takes Privacy and confidentiality seriously
Previous medical receptionist experience with Best Practice Software, desirable, but not essential
you will be rostered between the hours of:




7:30am to 6:00pm Monday to Thursday
7:30am to 5:30pm Fridays
8:30am to 1:30pm Saturday
About the Role:
Customer service:
First point of contact via phone, in person, and online.
Create a positive first impression.
Book appointments, process payments, reconcile cash/EFTPOS, take accurate messages, and follow up referrals, paperwork, and payments.
Reception flow & presentation:
Ensure smooth daily operations by setting up the office, preparing patient paperwork, managing appointment flow, communicating delays, and maintaining a tidy, well-stocked waiting area.
Medical administration:
Checking paperwork and maintaining medical records with strong attention to detail.
Team support:
Responsive and proactively assist team members to help deliver a smooth, comfortable, and secure patient experience.

📌 Experienced Medical Receptionist (Townsville)
🏢 North Shore General Practice
📍 Townsville