Department of Primary Industries and Regions
Job reference:
******
Location:
**** - ADELAIDE
Job status:
Short Term Contract
Eligibility:
Open to Everyone
The
Chance
PIRSA is
seeking an experienced Hotline Manager to support effective
communication and community engagement during emergency animal
disease preparedness and response activities.
This is an
opportunity to establish and lead the HPAI Response Program's
public hotline function, coordinating customer service operations,
information management and enquiry pathways in partnership with
communication and operational teams.
The role will play a key part
in ensuring timely, accurate and consistent information is provided
to stakeholders and the community to support effective response
outcomes.
How
You'll Make a Difference
As the
Hotline Manager, you will:
Lead the
establishment and day-to-day operation of PIRSA's HPAI Hotline,
ensuring the delivery of timely, accurate and consistent
information during preparedness, response and recovery
activities.
Provide
leadership and oversight of hotline operations, including
workforce coordination, roster management, quality assurance,
reporting and continuous improvement initiatives.
Lead and
support a team of hotline personnel, ensuring staff are
effectively recruited, trained, briefed and supported to
deliver high-quality customer service outcomes.
Monitor
and analyse enquiry trends, public sentiment and emerging
issues, providing intelligence and strategic advice to support
communication planning and operational
decision-making.
Work
collaboratively with the Public Information function, Incident
Management Team and technical experts to maintain accurate
scripts, FAQs and referral pathways.
Build
strong relationships with internal and external stakeholders to
support coordinated response activities and ensure consistent
public information is delivered across the
community.
About
You
You will
bring:
Experience leading
customer service, contact centre, hotline, public enquiry or
service delivery operations, ideally in a complex or
high-volume environment.
Strong
leadership skills, with the ability to coordinate teams, manage
competing priorities and maintain service standards in a
fast-paced environment.




Excellent communication
and stakeholder engagement skills, with the ability to provide
clear advice and manage sensitive or complex
enquiries.
Well-developed
analytical and problem-solving capabilities, including the
ability to identify trends, monitor community sentiment and
provide actionable recommendations.
Strong
organisational and planning skills, with the ability to
coordinate resources and adapt quickly to changing operational
requirements.
Experience in emergency
management, biosecurity, public information, incident response
or government service delivery environments will be highly
regarded.
About
Us
South
Australia is internationally recognised for the quality of its
agriculture, food, and wine.
Our regions are the backbone of our
state and the economic powerhouse that drives prosperity for all
South Australians.
The
Department of Primary Industries and Regions (PIRSA) is a key
economic development agency working in partnership with our primary
industries, regional stakeholders and across all levels of
government to advance the prosperity and sustainability of South
Australia's primary industries and regional communities.
We are a
passionate team of around 800 people working across metropolitan
and regional South Australia to develop and protect our state's
regions and food, wine, aquaculture, fisheries, forestry, grains,
livestock, dairy and horticulture industries.
It's no
wonder there are so many exciting and diverse career opportunities
in our organisation.
If you're ready to join us, apply
now!
Benefits
At the
Department of Primary Industries and Regions, we offer our
employees challenging and rewarding work with opportunities for
career progression, learning and development and
flexibility.
Our
Commitment to Diversity
The
Department of Primary Industries and Regions is an equal




opportunity employer and is committed to building a diverse and
inclusive workplace.
We embrace diversity and welcome
applications from all people, irrespective of culture, faith,
sexual orientation, gender identity, disability, or age.
Special
Conditions
Successful applicant
will be required to satisfactorily complete a National Police
Check (NPC) prior to being made an offer of
employment.
12-month
opportunity available.
Full-time, 37.5 hours
per week.
Requirements
Possession of a current
driver's licence and willingness to drive.
Out of
hours work and inter / intrastate travel may be
required.
Australian residency or
current works permit is required (responsibility of applicant
to provide evidence of a current work permit).
You
acknowledge your work, health and safety obligations and our
expectations when applying for a role.
The
incumbent will be required to undertake emergency management
training and must be willing to participate in emergency
preparedness, response and recovery activities required by
government agencies.
Remuneration
ASO6 -
$105,747 min - $111,854 max per annum, plus
superannuation
Enquiries
Rachael
KellyDrought and Resilience
Manager
Phone:
************
Application
Instructions
All
applications must be submitted online.
If you are
interested in this opportunity, please see the attached applicant
instructions, and outline your skills and experience in relation to
the Professional and Technical Knowledge, Political Nous and
Planning and Organising capabilities of the attached role
description.
Applicants
must include the contact information of at least 2 referees with 1
being your immediate supervisor/manager and a completed
"Pre-Employment Declaration in the SA Public Sector"
form.
Applications close:
24/08/2026 6:00 PM
Attachments:
- Application Guidelines#4.pdf
- Pre-Employment-Declaration_******.pdf
- Role Description - ASO6 Hotline Manager - HPAI Response Program.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Hotline Manager (South Australia)
🏢 Department of Primary Industries & Regions
📍 South Australia