With over 36 years' experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.
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About you:
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- You are people-centric – you offer an emotional connection with others.
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- You are committed to the well-being of others – you anticipate needs and wants, offering genuine warmth in all interactions.
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- You are authentic in actions and conduct – you demonstrate real empathy and respect in all interactions.
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- You are confident and capable – you reassure others that you know what to do.
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- Exceptional communication skills and customer service
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- High level of client relationship management – works in partnership and collaboration with key stakeholders
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- Agile and quick to adapt – works well under pressure and uses strong interpersonal skills to influence positive interactions with customers and colleagues alike
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- Self-managed and able to set targets and meet operational deadlines
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Key Responsibilities:
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- Have a compassionate and understanding nature, being considerate and welcoming visitors as they arrive at the Guest Services desk.
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- A real passion for people and service.
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- A high degree of awareness of the space around you, your job and where everything is and everyone is – you know who's who.
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- Ensure all guest services duties are executed and delivered as per the contract agreement and the SOP's.
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- Assist in ensuring all services, branding, marketing and presentation of the Property is in keeping with premium grade standards.
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- Responsible for handling complex enquiries that arise and ensuring all issues are fully resolved.
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- Positively engage with the customer at all levels – know who's who in the building and ensure all site Concierge know customers and tenants.
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- Resolve issues as they arise and follow up
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- Communicate any incidents or key activities to the line managers immediately & the client, as directed (any incidents will be captured in the daily report to the client).
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Skills and experience:
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- Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point and Outlook)
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- Excellent verbal and written communication
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- Organized and able to meet deadlines, we would like to have experience in a similar role in being a customer service advocate
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- Have a general understanding of clients' expectations in a Corporate/retail setting
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- Experience in a Customer Service role minimum
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- Have experience in a quick paced corporate/retail environment
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📌 Guest Services (Newcastle)
🏢 Glad Group
📍 Newcastle
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