1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from CSG Talent Senior Recruitment Consultant | Mining OEMsCompany OverviewA leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components.
The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility. Role Purpose As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts.
Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning. Key Responsibilities Account Management: Serve as primary liaison for 5-6 major mining sites across WAConduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities Sales & Quoting: Prepare and manage quotations, orders and pricing through the company's ERP/CRM system Meet and exceed quarterly targets for spare-parts revenue and service contracts Technical Coordination: Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules Ensure parts availability and logistics to minimise downtime Customer Engagement: Represent the business at site events, industry forums and customer workshops Handle customer inquiries and escalations with professionalism and a solutions-focused approach Portfolio Development:



Maintain accurate account records and sales forecasts Review performance metrics regularly to inform strategic account plans Key Requirements Experience: 4-5+ years in mining-related account management or spare-parts sales Proven track record with crushers, drill bits, mill liners or similar equipment Technical Aptitude: Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews Competent user of ERP/CRM systems (experience with Epicor is advantageous)Interpersonal Skills: Excellent relationship-building and negotiation skills Resilient under pressure; adept at managing customer feedback and escalations Work Style: Highly autonomous self-starter with strong organisational discipline Versatile to travel across WA (~1-2× per month) and balance office/WFH arrangements Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Industries Mining Referrals increase your chances of interviewing at CSG Talent by 2xGet notified about new Account Manager jobs in Perth, Western Australia, Australia. Perth, Western Australia, Australia 1 week ago Account Executive - Independents SA, WA, NTWelshpool, Western Australia, Australia 1 month ago Perth, Western Australia, Australia A$130,000.00-A$150,000.00 5 days ago Perth, Western Australia, Australia $220,000.00-$3,000,000.00 3 weeks ago Perth, Western Australia, Australia 4 days ago Perth, Western Australia,



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📌 Customer Support Account Manager - WA (Albany)
🏢 Csg Talent
📍 Albany