Industrial Deafness Australia is a well-established legal service provider specialising in Industrial Deafness Workers' Compensation claims for individuals who have been exposed to noise in the workplace. For more than 20 years, we have helped thousands of Australians understand their entitlements and access the compensation they deserve. We pride ourselves on providing exceptional client service, maintaining efficient business operations, and creating a supportive and professional workplace for our team.
About the role
As our Office Manager, you will play a key role in ensuring the smooth and efficient operation of the business. This is a varied, hands-on position where you will oversee office administration, support staff and management, coordinate client-related administrative activities, and ensure our systems and processes are operating effectively. You will be a central point of contact within the office and will suit someone who enjoys taking ownership, improving processes, supporting a busy team and keeping everything organised behind the scenes.
Key responsibilities
- Managing the day-to-day operations of the office and ensuring administrative functions run efficiently.
- Developing, implementing and improving office procedures, administrative systems and workflows.
- Supporting management with operational projects and business initiatives.
- Providing leadership and support across the administrative function.
- Ensuring company policies and office procedures are consistently followed.
- Creating a professional, welcoming and client-focused office workplace.
- Managing incoming telephone calls, emails and general enquiries and ensuring matters are appropriately actioned or escalated.
- Coordinating client-related administrative activities and supporting the efficient progression of client matters.
- Ensuring client files, records and documentation are accurately maintained.
- Liaising with clients, medical providers, insurers and other external stakeholders.
About you
- Previous experience in Office Management or Administration.
- Excellent organisational and time-management skills.
- Strong leadership and people management capabilities.
- Excellent written and verbal communication skills.
- A high level of customer service and relationship management skills.
- The ability to prioritise competing tasks and meet deadlines.
- Strong problem-solving skills and sound judgement.
- Excellent attention to detail and accuracy.
- The ability to handle confidential and sensitive information with discretion.
- Intermediate to advanced Microsoft Office skills and confidence learning new systems.
Why Join Us ?
This is an opportunity to join an established and growing organisation where you can genuinely take ownership of the office function and contribute to how the business operates.
You will work closely with management and a supportive team while having the opportunity to improve systems, streamline processes and make the role your own.
If you are an experienced Office Manager who enjoys creating structure, supporting people and keeping a busy office running smoothly, we would love to hear from you.
📌 Office Manager (Pyrmont)
🏢 Nameless
📍 Pyrmont
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