Are you someone who wants to make a difference in people's lives?

Can + Will Plan Management and Navigation is growing, and we are looking for the right person to join our highly skilled, knowledgeable, collaborative and supportive team.

While our name may be new, our team, location, and commitment to the people we support all remain the same.

We are proudly based in North Geelong, working from our spacious, open-plan and light-filled office in the Federal Mills Business Precinct. Surrounded by lush indoor greenery, forward-thinking team members, and real people from real walks of life, we have created a workplace where people are encouraged to bring their whole selves to work.

As our participant base continues to grow, so does our commitment to ensuring every person who chooses Can + Will receives the responsive, reliable and person-centred support they deserve, and we have committed to. This is why we are on the hunt for an Administration Assistant to join our team in a contract position until 30 June 2027.

This is a part-time, office-based position for a dynamic and organised individual who is committed to being part of a team, supporting our participants and stakeholders, and making a genuine difference.

About you!

We don't want just another person to add to the 'staff'. We want a star team member. To truly succeed in this role, you must be enthusiastic, driven and self-motivated, thrive when working as a team, have initiative and be meticulous. Most of all, we are looking for someone who has a 'yes, can-do, and willing to learn' attitude.

So, what does a typical day in the life of an Administration Assistant look like? While we can guarantee no two days will be the same, this could be you...

- Management of multiple email inboxes;

- Respond to incoming phone calls and email enquiries;





- Assisting with electronic document management;

- Assisting with the correspondence to Participants, Support Coordinators and Providers;

- Ensure quality record keeping and capturing of relevant information;

- Maintain current knowledge of NDIA, NDIS and disability sector;

- Actively participate in business growth targets and stakeholder satisfaction; and

- Provide administrative support to the Head of Plan Management and Client Engagement Lead.

Key Selection Criteria

- Experience and high-level skills in office administration;

- Experience in the use of CRM and financial software platforms;

- High-level office software skills - MS Office suite, Adobe, etc.;

- Proven ability to identify, prioritise and manage multiple tasks and conflicting deadlines;

- Excellent verbal and written communication skills;

- Understanding and commitment to person-centred support, and service to people with disability.

- Comprehensive working knowledge and understanding of the NDIS, the NDIA, and the NDIS Commission;

- Valid NDIS Worker Screening Check;

- Valid Victorian Working with Children Check (Employee);

- Satisfactory Police Check;

- Satisfactory Bankruptcy Check; and

- Rights to work in Australia.

Extra desirable requirements would look like... Acceptance of the Can + Will ethos "all people, all walks of life" and a determination to treat all people who interact with our office and team, in any capacity,



with excellent respect in line with our ethos.

- Ability to work well with all team members, inclusive of all personalities, in line with our Can + Will Culture;

- Contribute to the maintenance of effective communication channels;

- Identify and communicate to the Head of Plan Management and issues or concerns impacting upon your performance, and also make suggestions that will improve service quality;

- Willingness to participate in the development and implementation of any new programs or projects; and

- Self-motivation to continually update skills and knowledge by participating in training and education and reading professional publications.

What is our point of difference?

At Can + Will Plan Management and Navigation, we believe in supporting all people, from all walks of life.

We are a family-owned business with a long-standing connection to our community for over 65 years. Our team is built on strong relationships and genuine care, and we believe that quality support should be personal, responsible and delivered with respect.

We are passionate about the community we work and live in and actively support our clients and local businesses.

We celebrate personal growth, thrive on learning and embrace diversity and inclusion in our constantly evolving team.

Hours, Salary + Applying

This is a part-time, office-based role across four days:

- Monday: 9.00am - 5.00pm

- Wednesday, Thursday, Friday: 10.00am - 2.00pm

Salary will be paid commensurate with experience and skills; however, an indicative commencement range would be: $60,000 - $80,000 pro rata.

To be considered for this position within our team, please ensure both a cover letter and resume are submitted.

Applications close: 14th September 2026

📌 NDIS Plan Management Administration Assistant (North Geelong)
🏢 Can + Will Plan Management and Navigation
📍 North Geelong