Senior Product Analyst Asset
Clerk Grade: 9/10; $133,348 - $146,945 plus super
Employment Type: Ongoing; Fulltime
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

*Identify, analyse and translate business processes, technical functions and a broad range of data to enhance business performance.
*Investigate problems, analyse options and provide recommendations for new and existing services
*Deliver targeted data driven insights into the underlying drivers of commercial outcomes to translate complex analysis into meaningful insights, develop appropriate recommendations and identify interdependencies to support decision making
*Commitment to customer service and ability to build and maintain strong relationships with stakeholders.
*Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice





About You

The successful candidate must demonstrate solid capabilities in:

*Experience supporting projects that deliver financial ERP projects mapping business capabilities to product features and processes

*Functional Analyst experience supporting business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.
*Experience in identifying areas for process improvement and applying SAP Best Practices to support efficient and standardised business operations.
*Experience supporting complex and sensitive consultations and negotiations with diverse stakeholders.

Essential requirements

To be considered for roles in the NSW public sector, applicants must:

*Be NSW residents or willing to relocate.
*Hold appropriate working rights for the type of employment offered:
*Ongoing (permanent) roles require Australian citizenship or permanent residency.
*Temporary roles require valid work rights for the full duration of the role.
More information is available in the PSC Essential Requirements Factsheet.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview,



workplace assessment and reference checks.A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Bryan Kreltszheim via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 31st August 2026 @9.59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the prospect to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Product Analyst Asset (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta