Administration & Reception Officer (100% Office Based) – Support at Home

Upper Mount Gravatt | Permanent Full-Time
$85,000–$88,000 plus superannuation and salary packaging

Make a Difference Behind the Scenes

Alzheimer’s Queensland (AQ) is seeking an organised, proactive and compassionate Administration & Reception Officer to support our Support at Home services.

Based at our Upper Mount Gravatt office, this wide-ranging role is ideal for an experienced administrator who enjoys driving daily operations and supporting a busy team, while additionally providing a welcoming presence at reception.

Because this position serves as the welcoming first point of contact for our community and provides essential daily support to our team, it is a fully on-site, office-based role.

What You’ll Do

- Manage and triage telephone and email enquiries
- Assist with rostering and respond to changes in client and employee schedules
- Provide warm, respectful support to older people and their families
- Maintain accurate client and employee records
- Assist with reporting, billing and compliance administration
- Track service quotes, expenses and outstanding documentation
- Support meetings, onboarding, reception and office coordination
- Provide occasional backup rostering support
- Work closely with nursing, client relations and operational teams

About You

You will bring:

- Experience in administration, client services, reception or service coordination
- Professionally presented and an effective communicator,



with a strong understanding that first impressions matter—both in person and over the phone
- Confidence using Microsoft Outlook, Word, Excel and digital systems
- The ability to manage deadlines and changing priorities
- A warm, professional and empathetic approach
- Initiative, sound judgement and a commitment to following tasks through
- A current Australian driver’s licence and unrestricted working rights
- A current National Police Certificate, or willingness to obtain one

Experience in aged care, health, community services or Support at Home is desirable but not essential.

Why Join AQ?

- A competitive salary of $85,000 – $88,000 + Superannuation.
- Access to generous salary packaging options to significantly reduce your taxable income and boost your fortnightly take-home pay.
- Ongoing training and professional development pathways to help you grow your career with us.
- Access to exclusive discounts at thousands of retail stores, alongside wellbeing benefits designed to look after you.
- End every day knowing your efforts directly empower older individuals to maintain their dignity and live independently in the homes they love.

If you combine high-level administrative accuracy with the proactive, friendly approach needed to manage a busy reception, we would love to hear from you

Apply now and become the welcoming face that makes a real difference in the lives of older people and their families.

📌 Administration & Reception Officer - Support at Home (Upper Mount Gravatt)
🏢 Alzheimer's Association of Queensland
📍 Upper Mount Gravatt