Our Company

Experience Gold Coast (EGC) is a single, unified organisation that brings together HOTA (Home of the Arts), Destination Gold Coast, Study Gold Coast and Major Events Gold Coast. Formed in 2023, EGC plays a central role in driving the growth of the city’s visitor economy. EGC plays a pivotal role in supercharging outcomes across tourism, events, arts & culture and education, with a clear objective of positioning the Gold Coast as the lifestyle capital of Australia.

HOTA, Home of the Arts Precinct

This role will be based at HOTA, Home of the Arts. HOTA is an iconic Gold Coast destination where art, entertainment, culture and lifestyle meet. A place that locals love and visitors must-see. HOTA offers a diverse suite of venues and facilities, including a gallery, outdoor stage, indoor theatres and cinemas, function and events rooms, as well as a range of food and beverage venues including the HOTA Café, the rooftop Exhibitionist Bar and three hat Palette Restaurant.

At the heart of HOTA’s identity is a rich and diverse program: live music, theatre, dance, comedy, film, visual art exhibitions, children’s shows, community workshops, and festivals - all taking place across the array of venues.

About the Role

The Maintenance Officer is responsible for the day-to-day maintenance, compliance, and operational reliability of HOTA precinct assets, facilities, and infrastructure. The role delivers hands-on maintenance services while coordinating contractors, managing asset and maintenance systems, and supporting compliance, WHS corrective actions, and long-term asset planning. The position ensures precinct buildings, plant, equipment, and systems are safe, functional, and fit for purpose, supporting a high-quality experience for staff, visitors, and stakeholders.

Position Responsibilities

Duties include, but are not limited to:

Operations & Service Delivery

- Perform routine, preventative, and reactive maintenance across precinct buildings, plant, equipment, and infrastructure.

- Carry out inspections, identify defects, complete minor repairs, and respond to maintenance issues.

- Ensure facilities and assets remain safe, compliant, and operational.





- Support precinct opening and closing procedures, including building readiness checks.

- Complete maintenance tasks arising from inspections, incidents, and workplace safety requirements.

- Prioritise and complete maintenance work in line with operational needs.

- Comply with organisational policies, procedures, and WHS requirements.

- Undertake other duties as directed by the Director, Operations & Facilities.

Stakeholder & Contractor Management

- Coordinate contractors and service providers, ensuring compliance with site requirements.

- Liaise with internal teams to schedule and deliver maintenance works.

- Maintain effective relationships with suppliers, contractors, regulatory authorities, and precinct partners, including the City of Gold Coast.

Administration & Asset Management

- Prepare purchase orders and maintain contractor documentation.

- Keep accurate maintenance records, asset registers, servicing logs, and compliance documentation.

- Provide administrative support to the Assets & Facilities function.

- Support asset-related onboarding/offboarding and provide first-line support for operational equipment.

Systems & Reporting

- Maintain asset management and maintenance systems, including work orders and asset records.

- Conduct audits of equipment, vehicles, and operational assets.

- Prepare reports on maintenance activities, asset condition, compliance, and contractor performance.

- Assist with testing and reporting of building and safety systems.

Planning & Continuous Improvement

- Support preventative maintenance programs and asset lifecycle planning.

- Recommend asset renewals, upgrades, and infrastructure improvements.

- Contribute to the development of maintenance policies, procedures, and processes.

- Identify opportunities to improve systems, service delivery,



and asset reliability.

What We're Looking For

- Relevant trade qualification or equivalent experience in maintenance or facilities management.

- Demonstrated experience in building, plant, and equipment maintenance.

- Experience coordinating contractors and service providers.

- Experience managing preventative maintenance programs and asset registers.

- Strong organisational, record-keeping, and reporting skills.

- Knowledge of workplace health and safety requirements.

- Experience using maintenance or asset management systems (desirable).

- Ability to work across a 7-day operation as required.

- Valid driver’s licence.

- First Aid Certificate (desirable).

- Blue Card (desirable).

Join us in creating unforgettable experiences at Experience Gold Coast!

Here's what makes working with us special:

- Be Part of the Action: Work at the heart of the Gold Coast’s thriving arts and culture scene, where creativity and community come together.

- Exclusive Discounts: Enjoy discounts at all Food and Beverage outlets across the HOTA precinct, plus discounted tickets to cinema screenings, events, and activities.

- Empowerment Time: Take four paid days per year dedicated to personal growth and wellbeing.

- Paid Parental Leave: We support our team members with paid leave during this important life stage.

- Wellbeing Support: Access Sonder, our comprehensive team member care and wellbeing service.

- Career development: Unlock learning opportunities through our Learning Lab, offering up to 1,000 courses to help you grow and thrive.

How to apply:

If you're passionate about making a difference and want to be part of an organisation that prioritises people, we’d love to hear from you!

To apply for this position, please submit a brief cover letter along with your resume via the Seek website.

Experience Gold Coast values diversity and inclusion. We are dedicated to providing equitable employment opportunities and welcome applications from individuals of all cultures, genders, ages, Australia’s First Nations Peoples, LGBTIQ+ communities, and people with disabilities.

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