Overview

Amplar Health, formerly Medibank’s health services, brings together nurses, GPs and other allied health professionals to improve healthcare experiences and expand access, choice, and control for people in Australia.

The Chance

We’re looking for a highly organised and proactive Customer Success Coordinator to join our Commercial team. In this pivotal role, you'll be the engine behind the Customer Success function, helping ensure customer engagements, proposals, reporting, and contract governance activities run seamlessly. Working closely with the Customer Success team and a broad range of internal stakeholders, you'll provide research, insights, meeting preparation, reporting, proposal coordination, and contract administration support that enables the team to deliver exceptional outcomes for customers. This is an exciting opportunity for someone who enjoys bringing structure to complexity, thrives in a fast-paced environment, and is passionate about continuous improvement and operational excellence.

Responsibilities

- Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions.
- Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities.
- Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings.
- Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality.
- Prepare performance reports, dashboards,



customer reporting packs, and impact narratives to support customer success outcomes.
- Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules.
- Support contract governance processes, documentation control, approvals, and administrative workflows.
- Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness.
- Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes.
- Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities.

Qualifications

- Strong written and verbal communication skills with the ability to create clear, skilled documentation and presentations.
- Experience coordinating meetings, projects, reporting activities, or multi-stakeholder initiatives.
- Excellent research and analytical skills with the ability to quickly synthesise information and identify key insights.
- Advanced organisational skills, exceptional attention to detail, and the ability to manage multiple priorities simultaneously.
- Proficiency across the Microsoft Office Suite, particularly Word,



PowerPoint, and Excel.
- A proactive, solutions-focused mindset with a willingness to take initiative and drive outcomes.
- Strong stakeholder management and collaboration skills.
- Experience using CRM systems such as Salesforce is desirable.
- Experience in proposals, contract administration, customer success, operations support, or a related coordination role will be highly regarded.
- Qualifications in Business, Health, or a related discipline, or equivalent practical experience.

Benefits

- Great work-life balance with flexible work-from-home options within Australia.
- Subsidised health insurance and travel insurance discounts for employees (including family and pets where applicable).
- Paid parental leave (14 weeks) for all eligible employees.
- Access to Wellbeing resources and employee discounts across partners.

We are committed to a workplace where everyone feels safe, supported, and free to be themselves. We welcome applications from people of all backgrounds and identities, including Aboriginal and Torres Strait Islander peoples, Culturally and Linguistically Diverse communities, LGBTQIA+ communities, people with disabilities, neurodivergent people, and carers. Our employee networks support connection, advocacy and inclusion. We offer flexible working arrangements to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, please let us know in the application form or contact or . Learn more about our commitments at diversity-inclusion/

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📌 Customer Success Coordinator (City of Port Adelaide Enfield)
🏢 Medibank Private
📍 City of Port Adelaide Enfield