Donations & Database Coordinator - Single Giving

The Fred Hollows Foundation – Sydney CBD NSW

Do you want to do work that really matters? Help us end avoidable blindness.

Full time Fixed Term, Hybrid role-based Sydney

Closing Date: 25 August 2026

ABOUT THE FRED HOLLOWS FOUNDATION

The Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.

THE OPPORTUNITY

The Donations and Database Coordinator is part of the Donations and Database Team who are responsible for the management of the Supporter database, processing donations, delivering best practicesupporter/customercare to The Fred Hollows Foundation Supporters and Stakeholders and supporting the Marketing and Fundraising Team by providing data and insights.

KEY RESPONSIBILITIES

TheDonations andDatabase Coordinator will own the outcomes of:

- 1. Donation Processing and Financial Administration

Process donations end-to-end (sorting, coding, importing,bankingand receipting) across all payment methods, including physical mail and online

Support theaccuratereconciliation of donation income to Foundation bank accounts.

Ensure all donation records are processed accurately and within agreed service levels.

Maintainappropriate recordsand documentation to support audit and compliance requirements.

Deliver high-quality supporter care via phone,emailand written correspondence.

Efficiently manage supporter enquiries,requestsand feedback.





Support shared inbox management and ensure supporter requests are actionedin a timely manner.

Build andmaintainstrong working relationships with internal stakeholders, including the Bequests and Philanthropy teams, ensuring effective communication and collaboration to support supporter administration, donationprocessingand data management activities.

Provide constructive feedback and suggestions to improve supporter care processes.

- 3. Maintain and Enhance D365 Database Integrity

Assistwith the overall efficiency,effectiveness,and integrity of the D365 supporter database.

Maintain knowledge of D365 functionality and Foundation-specific business rules,processesandcustomisations.

Ensureaccuratedata management practices are followed to support data quality, reporting and compliance requirements.

Assistwith data imports and data hygiene activities from third-party suppliers and fundraising partners.

Help streamline and improve existing database, donationprocessing,and supporter service workflows.

Support the ongoing documentation and consistent application of Donations & Database procedures.

- 4. Team Contribution

Constructively contribute and collaborate with colleagues across the Foundation.

Support onboarding and training ofnew staff, volunteers and temporary team members whererequired.

Share knowledge andassistteam members with database and donation processing queries.

Demonstrate compliance with all legislation and The Foundation's policies and procedures

- 5. Other Duties

Undertake other duties as reasonably requested by the Donations & Database Manager.

ABOUT YOU

- Excellent customer service skills with an authentic and empathetic phone manner.
- Meticulous attention to detail and professionalism.




- Excellent written and verbal communications skills.
- Possess solid reasoning and problem solving capabilities.
- Strong time management skills and ability to meet deadlines.
- Demonstrated ability to build and manage strong internal relationships.
- Considerate team player
- Advanced Excel skills and experience working with spreadsheets and formulas
- Ability to troubleshoot data discrepancies based on specific contract agreements with external suppliers
- Skills to identify and implement changes to procedures to increase efficiency
- Raiser’s Edge and D365 or other CRM database.
- CRM migrations
- Administrative or support roles.
- Working in the NGO sector, specifically in Regular Giving
- Working as part of a successful team

How we recognise your contribution

- Generous salary packaging, we provide access to not-for-profit salary packaging options, which will increase your take home pay.
- Flexible work environment, we focus on output, not hours and enable you to prioritise your health and wellbeing. Flexible work requests are assessed on a case-by-case basis.
- Generous leave allowances
- Ongoing commitment to your continuous learning and career development, through tailored leadership and professional development programs, and focused development conversations.

APPLICATIONS

Applications Close:

25August 2026

Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks, and other screening procedures to ensure we maintain and promote a child protected environment, as well as to protect The Foundations reputation and values. In addition, The Foundation reserves the right to verify qualifications and credentials of applicants as part of our recruitment and screening processes.

Please note: We will not be accepting CVs via agencies for this role.

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📌 Donations & Database Coordinator - Single Giving (New South Wales)
🏢 The Fred Hollows Foundation
📍 New South Wales