Customer Service Consultant - Energy Distribution - Work from Home

Rotating Roster: Monday to Friday 8:00am to 6:00pm

Hybrid Model work chance!

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About our role
Startek is currently recruiting talented individuals to join our Gas and Electricity teams within our Energy Distribution portfolio as an Inbound Customer Service Agent. As an Inbound Customer Service Consultant, you will be responsible for providing a high level of service to customers, by responding to incoming calls and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Electricity & Gas matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

Start Date: Monday, 24th August 2026

Rotating Roster: Monday to Friday 8:00am to 6:00pm





Commence training and working in our Melbourne CBD offices and Work from Homeafter successful completion of training and have reached speed to competency

Permanent Part Time Contract: $27.97 per hour plus super plus leave entitlements.35 paid hours (5 x 8-hour shifts with an hour of unpaid breaks per week) Guaranteed

4 weeks paid training in our Melbourne CBD office

Opportunity for future career development

Reward and recognition program, social club, smart casual attire + more

Fun and rewarding call centre

All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

Previous customer service experience from within the hospitality, retail or call centre industry will be advantageous

Sound business judgement and decision-making ability

Effective and appropriate communication skills, both written and verbal

Ability to prioritise and time management skills

Ability to work autonomously

Self-motivation and a team player

Knowledge of Microsoft Office, especially Outlook

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📌 Customer Service Consultant - Energy Distribution - Work from Home (Melbourne)
🏢 Startek
📍 Melbourne