Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career.

Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment.

What you’ll be doing:

- Managing customer enquiries from start to finish
- Communicating with customers via phone and email
- Identifying issues early and making decisions to keep processes moving
- Keeping customers informed and supported throughout their journey
- Working closely with your team while learning new skills

Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career.

Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment.

What you’ll be doing:

- Managing customer enquiries from start to finish
- Communicating with customers via phone and email
- Identifying issues early and making decisions to keep processes moving
- Keeping customers informed and supported throughout their journey




- Working closely with your team while learning new systems

What we’re looking for:

- Experience in retail, hospitality, customer service, or other customer-facing roles
- Confidence speaking with customers and handling different situations
- Strong problem-solving skills and the ability to juggle multiple priorities
- Clear written and verbal communication skills
- Comfortable using computers and learning new systems
- Positive attitude, curiosity, and a willingness to learn

No insurance experience is required. If you have experience within customer service, solved problems, and thrived in a fast-paced environment, your skills will transfer perfectly.

About the business:

This growing organisation in the insurance space is focused on supporting customers when it matters most. The culture is team-driven, supportive, and built around accountability, learning, and doing the right thing.
What’s in it for you

- Full-time, in-office role on the Sunshine Coast
- Salary of $66K + super + monthly performance bonuses
- Monday-Friday with occasional Saturday shifts
- Extra leave including a paid personal day
- Paid parental leave
- Training, development, and transparent pathways to grow your career
- A social, supportive team with regular events and activities
- Work in a beautiful Sunshine Coast location
- Starting 24th August 2026

- Sunshine Coast Location | $66K + Super + Bonuses
- Predominately Monday-Friday with occasional Saturday
- Free parking on site in Kawana Waters! 24th August Starting Date!

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📌 Customer Service Consultant (Sunshine)
🏢 Smaart Recruitment
📍 Sunshine