Join Podium IT in a senior Melbourne IT support role spanning complex troubleshooting, infrastructure, Microsoft cloud, networks, security and technical leadership for small business and healthcare clients.
This role suits an experienced technician who can own complex support outcomes, contribute to projects and guide less experienced team members.
You will work across client settings where reliability, communication and careful change management matter.ResponsibilitiesOwn escalated incidents and complex technical investigations through to resolutionSupport and improve Microsoft 365, Azure, Windows Server, virtualisation, backup and network environmentsPlan and implement infrastructure, migration,



security and onboarding projectsReview technical risk and turn findings into transparent client recommendationsMaintain accurate standards, documentation and handover informationMentor technicians and contribute to service quality and operational improvement.SkillsDemonstrated experience in managed services or broad business IT supportStrong Microsoft 365, Windows Server, identity and endpoint administrationSolid networking knowledge across firewalls, switching, Wi-Fi, VPN, DNS and DHCPExperience with backup, recovery, monitoring and security controlsConfident project delivery and change planningClear, respectful communication with clients, vendors and technical colleagues.
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📌 Level 2–3 It Support Technician Melbourne
🏢 Podium It
📍 Melbourne