We're partnering with one of Australia's most recognised brands as they continue a significant investment in digital transformation.

This is an opportunity to lead a growing Digital Content function that's responsible for shaping the customer experience across websites, member portals and digital platforms. You'll manage a team of five while partnering closely with Product, UX, Marketing and Technology to deliver high-quality digital experiences.

What you'll be doing

- Lead a team of Digital Content Specialists
- Drive content strategy across web, mobile and customer platforms
- Improve SEO and AI search performance (AEO/GEO)
- Optimise customer journeys using analytics and customer insights
- Work across major digital transformation initiatives
- Partner with Product, Design, Technology and Marketing teams
- Establish best practice content governance and delivery processes
- Mentor and develop your team while building capability

What we're looking for

You’ll likely have experience as a:

- Senior Digital Content Manager
- Digital Content Lead




- Content Strategist
- Digital Experience Manager
- Head of Content (small team)

You'll also bring

- Experience leading digital content teams
- Strong SEO knowledge with an understanding of emerging AI search optimisation
- Experience managing enterprise websites or digital products
- CMS experience
- Robust stakeholder management skills
- Data-driven decision making using analytics
- A collaborative leadership style
- Experience within financial services, insurance, healthcare or another regulated environment would be highly regarded.

Why join?

- Major investment in digital transformation
- Exciting roadmap including AI-enabled customer experiences
- Genuine leadership opportunity with a growing team
- Hybrid working (2-3 days in the office)
- $165,000 + Super
- Work for a business that genuinely puts customers at the centre of everything they do.

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📌 Senior Digital Content Manager (City of Sydney)
🏢 Sustainrecruit
📍 City of Sydney