Are you looking to take your transferrable skills to a new industry?

Established in 1959, Stoddart is synonymous with stainless steel, steel and aluminium metal fabrication and is a world class manufacturer and importer of Food Service Equipment. We operate out of a state-of the-art facility in the southern suburbs of Brisbane, with an additional network of sales offices and warehouses in Sydney, Melbourne and Perth. Throughout its evolution, Stoddart has proudly remained a 100% Australian-owned family business.

As an Administrative Assistant you will be responsible for managing spare parts enquiries effectively and efficiently. This role requires the development of a solid knowledge base covering a diverse range of products, the ability to positively engage with customers in a variety of contexts, and the provision of sound advice. You will possess enhanced written and verbal communication skills.

More specifically your duties will include the following:

Receive and action general enquiries, and requests for spare parts by phone or email

Raise sales orders for customers to purchase spare parts

Process customer credit card payments





Assist customers to identify spare parts effectively

Read and interpret technical documents

Comprehend stock management principles

Deal with customer complaints

In determining suitability for the role, the following criteria are considered essential:

The ability to develop knowledge of Stoddart products

Intermediate level of technical skills in computer software incl. Stoddart ERP (M1) and Microsoft Office - Word, Excel, Outlook, Teams

Skilled at negotiating difficult conversations

Ability to demonstrate enhanced written and verbal communication skills

Ability to read and comprehend documents of a technical nature

Ability to competently manage priorities in a busy work setting

Ability to manage customer expectations effectively

The following criteria are considered desirable:

Formal training/certification in parts interpreting or customer service

If you require further information about this role, please contact David Brice, 0436 926 ***.

#J-18808-Ljbffr

📌 Administrative Assistant (Queensland)
🏢 Tom Stoddart
📍 Queensland